This page sets OrderMate beside Allvio across the 43 capabilities an Australian venue asks of its software. OrderMate covers 17 outright, does part of the job on 2 more at no extra cost, and has 1 row that means a separate service to buy. The other 23 are not what the product is for, and that is a statement about scope rather than a fault: OrderMate is a full service restaurant point of sale, it is good at being one, and a marketing journey was never meant to be in there. Allvio covers 34 rows outright and does part of the job on the other 9. The question worth answering is who buys, sets up and runs the 23 at your restaurant.
Where OrderMate is genuinely strong
The till and the kitchen are where this product lives, and it shows. OrderMate is a yes on the touchscreen till for counter and table service, cards and cash and split and part payments, the table plan and open tabs, kitchen screens or dockets, discounts and happy hour pricing, refunds and voids and exchanges, and cash up and end of day. It is also a yes on stock counts and low stock alerts, where Allvio only does part of the job because a full stocktake at the register is not in yet. Kitchen display depth and full service floor workflow are why groups pick it, and they are good reasons.
Its ordering side is stronger than most tills of its generation. QR ordering at the table, pickup and takeaway from your own site, one menu edited in one place, online payment and orders landing straight in the kitchen are all yes rows. Online payment and split bills is a full yes for OrderMate and only part of the job for Allvio, because we cannot split a bill online yet. It also holds customer activity and spend, runs loyalty with tiers, and reports live to a cloud portal you can read on a phone.
Every one of the 43, grouped the way an owner thinks about them
Capability | OrderMate | Allvio |
|---|---|---|
Selling and taking payment | ||
Touchscreen till for counter and table service | Yes | Yes |
Card, cash, split and part payments | Yes | Yes |
Table plan and open tabs | Yes | Yes |
Kitchen screens or dockets | Yes | Yes |
Stock counts and low stock alerts | Yes | Part of it, no stocktake at the register yet |
Discounts, happy hour and price levels | Yes | Yes |
Gift cards | Another product, a gift card service | Yes |
Refunds, voids and exchanges | Yes | Yes |
Cash up and end of day | Yes | Yes |
Online ordering | ||
QR ordering at the table | Yes | Yes |
Pickup and takeaway from your own site | Yes | Yes |
Menu built and changed in one place | Yes | Yes |
Modifiers, sizes and dietary flags | Part of it, no dietary flags | Part of it, no nested modifiers yet |
Online payment and split bills | Yes | Part of it, no online bill splitting yet |
Upsells and promo codes | Part of it, upsells documented | Part of it, no automatic upsell prompts yet |
Orders land straight in the kitchen | Yes | Yes |
Bookings and reservations | ||
Booking diary | Not what it does | Yes |
Floor plan and table assignment | Not what it does | Part of it, no visual floor plan designer yet |
Bookings from your own website | Not what it does | Yes |
Deposits and no show protection | Not what it does | Part of it, no automatic no show fee yet |
Waitlist and walk ins | Not what it does | Yes |
Confirmations and reminders to guests | Not what it does | Yes |
Ticketed events and set menus | Not what it does | Part of it, no ticket pricing tiers yet |
Availability rules and trading hours | Not what it does | Yes |
Knowing your customers | ||
One customer record | Not what it does | Yes |
Visit and spend history | Yes | Yes |
Notes, preferences and allergies | Not what it does | Yes |
Segments such as regulars and lapsed | Not what it does | Yes |
Loyalty and rewards | Yes | Yes |
Marketing | ||
Email campaigns | Not what it does | Yes |
SMS campaigns | Not what it does | Yes |
Automated messages such as birthday and win back | Not what it does | Yes |
Campaign results tied back to spend | Not what it does | Yes |
Your team | ||
Rostering | Not what it does | Yes |
Clock in and out | Not what it does | Yes |
Timesheets ready for pay | Not what it does | Yes |
Leave and availability | Not what it does | Yes |
Staff app on their own phone | Not what it does | Part of it, phone browser, no native app yet |
Back office | ||
Invoices and quotes | Not what it does | Yes |
Payroll and payslips | Not what it does | Yes |
GST and BAS figures | Not what it does | Yes |
Seeing how you are doing | ||
Sales and end of day reporting | Yes | Yes |
Reporting on your phone | Yes | Part of it, phone browser, no native app yet |
Four rows that will shape your week
The bookings block is eight rows, and none of them are what OrderMate does. No diary, no table assignment against a booking, no bookings from your own site, no deposits, no waitlist, no confirmations or reminders, no set menu events, no availability rules. A full service restaurant lives on its diary, so you will run a reservation platform beside the till. That is two setups, two logins, and two sets of trading hours to change before a public holiday, and the one you forget is the one that takes a booking you cannot seat.
The customer and marketing rows are the next seven: one customer record, notes and preferences and allergies, segments such as regulars and lapsed, email, SMS, automated birthday and win back messages, and results tied back to spend. OrderMate does hold spend history and loyalty, which is more than many restaurant tills. What it does not do is join the guest who booked, the guest who ordered online and the guest who paid at the counter into one person, or send that person anything afterwards. On Allvio all three write to the same contact record, and Wednesday's campaign reads it.
Then the five team rows, all outside the product: rostering, clock in and out, timesheets ready for pay, leave and availability, and a staff app. In practice that means a rostering tool, a new casual typed into two systems, and somebody matching hours against a roster on a Sunday night before pay. Allvio runs the roster, the clock in, the timesheets and the leave off one staff record in a single subscription, which also covers invoicing, pay runs and the books.
The last one looks small until you sell them. Gift cards are a separate service to buy and set up, and vouchers sell hardest in the four weeks before Christmas, which is the worst month of the year to be signing up for something new and teaching the floor how to redeem it. Allvio sells, redeems and tenders a gift card at the till with a balance ledger behind it.
Reading the totals honestly
Twenty three not what it does rows do not make OrderMate a poor product, and this page is not implying that they do. Narrow products are often better at the narrow thing, and OrderMate's kitchen and floor tooling is a fair example. The totals measure scope and nothing else. What no table shows you is the second and third subscription, the two setups, the extra logins, and the small edits made twice forever, because none of that appears on anybody's price list. It appears in your week.
Who should still choose OrderMate
A full service restaurant group across several sites, with a busy kitchen, an operations manager who owns the software and a reservation platform it already trusts, should absolutely talk to OrderMate. If the pass and the floor are where your money is made or lost, a specialist till built around them is a sound decision.
If you are the owner who is also the operations manager, the arithmetic changes. Allvio Complete is $399 per month ex GST for one location and $299 per month for each extra location, with every app switched on and no per app or per user charge, or build your own from $20 per month per app. Hardware is bought outright, $1,499 ex GST for a single station and $2,499 for the restaurant setup. The trial is 30 days with no card, so run it through a real Friday first.
Every cell above comes from each vendor's own published material, checked in August 2026. Products change constantly: always confirm current capability directly with each vendor before deciding.