Service Agreement · Version 1.3.1 · Effective 17 August 2026 · Altren Group Pty Ltd ABN 32 700 087 332 trading as Allvio
These Terms apply to everyone who visits allvio.com.au, creates an account, subscribes to the platform, orders hardware through our website, or purchases any other services from us. By using our website or completing any purchase or registration, you agree to these Terms. If you are acting on behalf of a business, you confirm you have authority to bind that business.
allvio is operated by Altren Group Pty Ltd ABN 32 700 087 332, a Melbourne-based technology company. References to "Allvio", "we", "us", or "our" in these Terms mean Altren Group Pty Ltd trading as Allvio.
You can contact us at:
These Terms govern your use of:
These Terms form a legally binding agreement between you and Allvio. Please read them carefully. If you do not agree, you must not use our website or services.
You accept these Terms by doing any of the following:
Your acceptance is effective from the moment you take one of the above actions. You do not need to sign a paper document. If you accept on behalf of a company or other entity, you represent that you have authority to do so.
To access the platform or place an order, you must register for an account. You agree to provide accurate, current, and complete information when registering and to keep that information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@allvio.com.au if you believe your account has been compromised. We are not liable for any loss or damage arising from unauthorised use of your account where you have not taken reasonable precautions.
If you register on behalf of a business, you are the account owner and are responsible for managing access for your team members. You must ensure that everyone who uses the platform under your account complies with these Terms. You are liable for the actions of all users on your account.
We may suspend or close your account if you breach these Terms, if your account has outstanding unpaid amounts, or if we believe your use of the platform poses a risk to us or to other users. We will give you reasonable notice before doing so where practicable, except in cases of serious breach or fraud.
We may offer a free trial of the platform to new customers. During a trial you get full access to the platform for one business location. The length of your trial will be shown at registration and may vary.
No credit card is required to start a trial. Your trial ends automatically at the end of the trial period. We will not charge you unless you choose to subscribe.
The platform is provided during the trial on an "as is" basis. No uptime guarantee or service level commitment applies during the trial. We may end a trial early at any time without notice.
If you do not start a paid subscription before your trial ends, your account and all associated data will be placed in a suspended state for 30 days and then permanently deleted.
Because we provide the trial at no cost, we ask for something straightforward in return. By starting a trial, you agree to:
If we want to quote you directly, use your logo, or publish a case study with your name on it, we will always ask for your approval first and will not publish anything attributed to you without it. If you have a genuine reason you cannot be identified publicly (for example, your franchise agreement restricts it), just let us know and we will work something out.
We will never ask you to say something positive you do not mean. Any feedback or reference you provide should be your honest experience, and nothing here stops you from sharing your genuine opinion about allvio anywhere you choose.
An Allvio subscription gives you access to the platform and all its modules for the locations on your account. New modules are included in your subscription as they are released, at no extra charge. The current list of included modules is published at allvio.com.au.
We offer monthly and annual subscription plans. Pricing for each plan is published at allvio.com.au/pricing and is set out in your order confirmation. All prices are in Australian dollars and are exclusive of GST.
Subscription fees are billed at the start of each billing period. By subscribing, you authorise us to charge your nominated payment method automatically each period. If a payment fails, we will notify you and retry after a short period. If payment remains outstanding for more than 7 days, we may suspend your access until the amount is paid.
If you choose an annual plan, you pay for 12 months upfront at a discounted rate. Annual plans renew automatically. If you want to cancel an annual plan, you must do so at least 30 days before the renewal date.
You can cancel your subscription at any time from your account settings.
We may change subscription prices from time to time. We will give you at least 30 days notice by email before a price change takes effect on your account. If you do not agree to the new price, you may cancel before the change takes effect. Continuing to use the service after the change takes effect means you accept the new price.
You can order hardware (including point-of-sale terminals, tablets, printers, and accessories) through our website. By placing a hardware order, you agree to pay the price shown at checkout. All hardware prices are in Australian dollars and are exclusive of GST.
Hardware may be provided in one of the following ways, as selected at checkout or agreed in your order:
We will use reasonable efforts to deliver hardware within the estimated timeframe shown at checkout. Delivery times are estimates only and are not guaranteed. Risk of loss or damage passes to you when the hardware is delivered.
Your software subscription and any hardware instalment plan are separate commitments. Cancelling your subscription does not automatically end your hardware instalment obligation. If you close your account while on a hardware instalment plan, you must either:
We will tell you the outstanding amount when you close your account. This obligation applies regardless of why the account is closed.
If you received hardware at a subsidised price or for free, it remains our property. You must return it to us in good working order within 14 days of your account closing. If you do not, we may charge you the current replacement value of the hardware.
Hardware is covered by the manufacturer's warranty. We will help you make a warranty claim where we can. Your rights under the Australian Consumer Law also apply and are not affected by anything in these Terms.
We may offer additional services through our website, such as internet connectivity or other managed services. These are separate from your software subscription and will be described in a separate service schedule at the time of purchase.
Some services have a minimum commitment period, which will be clearly shown before you purchase. If your account is closed for any reason, those services are also terminated on the same date. You remain responsible for paying any fees for the unexpired portion of the minimum term. We will tell you the amount owing when your account closes.
Prices for other services may change from time to time with at least 30 days written notice. If you do not accept a price change, you may cancel the relevant service before the change takes effect, subject to any minimum term obligations.
We may offer implementation, training, data migration, and other professional services at an additional cost. These are quoted separately and are not included in your subscription.
Where you request professional services, we will provide a written quote describing what is included, the price, and the expected timeframe. Professional services begin only when you accept the quote. All professional services prices are in Australian dollars and are exclusive of GST.
Our liability for professional services is limited in the same way as our general liability under these Terms. Estimates of time and completion dates are indicative only.
All prices on our website are in Australian dollars (AUD) and are exclusive of GST unless stated otherwise. GST will be added at checkout where applicable. We will issue you a valid tax invoice for each charge.
We accept payment by the methods shown at checkout. Payments are processed securely by our payment provider. We do not store your full card details.
If any charge is disputed, please contact us at support@allvio.com.au within 30 days of the charge. We will investigate and respond promptly.
You may use our website and platform only for lawful purposes and in accordance with these Terms. You must not:
We may suspend or terminate your account if you breach these rules, without affecting any other rights we have.
You own your data. We do not claim any ownership rights over the data you put into the platform.
We access and use your data only to provide and improve our services to you. We will not sell your data to third parties or use it to train AI models without your explicit consent. For full details of how we collect, use, and protect your personal information, see our Privacy Policy at allvio.com.au/privacy.
We take reasonable technical and organisational measures to protect your data, including encryption in transit and at rest, and role-based access controls within our team. No system is completely secure, and we cannot guarantee absolute security, but we are committed to doing our best to protect your information.
You can ask us for an export of your data at any time by emailing support@allvio.com.au. We will provide it within 10 business days, as Excel files, at no charge. We will not unreasonably restrict your ability to take your data with you. Because an export can contain payroll, tax and banking details, we handle it carefully: we confirm that the person asking is an authorised contact on the account using details we already hold, we send the file in an encrypted archive through a secure link that only that person can open and which expires, and we send the password separately by text message to a mobile number already on the account. We will not email the file as an attachment.
If your account is closed for any reason, we will keep your data for 90 days. During that time you can request an export by emailing support@allvio.com.au. After 90 days we will permanently delete your data, unless we are required by law to keep it longer.
If we become aware of a data breach that is likely to cause you serious harm, we will notify you as soon as reasonably practicable and within 72 hours. We will also comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).
We own all intellectual property rights in the allvio platform, website, software, and all related materials. These Terms do not transfer any ownership to you. You are given a limited, non-exclusive, non-transferable right to use the platform for your own business purposes while your subscription is active.
You own all intellectual property rights in your own data and content. By using the platform you give us permission to use your data to the extent necessary to provide the services to you.
The allvio name, logo, and brand are our trademarks. You may not use them without our written permission.
We aim for the platform to be available 99.9% of the time each calendar month for paying subscribers. We measure this from our monitoring systems. Availability during free trials and for beta features is not guaranteed.
We carry out planned maintenance from time to time to keep the platform secure and up to date. We will give you at least 48 hours notice before any planned downtime. Where possible, we schedule maintenance overnight on weeknights (typically 11 pm to 5 am AEST). Planned maintenance does not count toward any downtime calculation.
If we miss our availability target in a given month, you may be eligible for a service credit on your next invoice. Credits are calculated on the basis of monthly uptime achieved, on the same basis as Schedule 1 of the Customer Agreement, as follows:
The maximum credit in any month is 30% of that month’s subscription fee. To claim a credit, email support@allvio.com.au within 14 days of the end of the affected month. Credits are applied to your next invoice and cannot be redeemed for cash.
Our availability commitment does not apply to downtime caused by things outside our control, including internet outages at your end, third-party service failures, your own configuration or misuse, planned maintenance, or circumstances where your account has an unpaid overdue balance.
All paying subscribers can contact our support team by:
For critical issues — where you cannot access the core platform at all — we aim to acknowledge your report within 1 hour during support hours.
Support during a free trial is available via email and the help centre. Live chat support is not guaranteed during trials.
We sometimes release new features in beta to gather feedback before they are fully launched. Beta features are clearly labelled in the platform. They are provided as-is, with no uptime guarantee and no service credit entitlement. We may change or remove a beta feature at any time, with at least 14 days notice where possible.
The platform may connect with third-party services, including payment processors, banking feeds, and delivery platforms. We are not responsible for the availability or performance of third-party services, and your use of those services is subject to their own terms and conditions.
If a third-party provider we rely on changes or discontinues its service, we will give you reasonable notice and work to find an alternative.
The platform's finance, GST, and reporting features are tools to help you manage your records. They do not constitute accounting, tax, or legal advice. You should seek independent professional advice for your specific circumstances.
To the extent permitted by law, we provide the platform and all services "as is" and make no warranties beyond those expressly stated in these Terms. We do not warrant that the platform will be error-free or uninterrupted.
Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be excluded or limited by agreement.
To the maximum extent permitted by law, our total liability to you for any claim under or related to these Terms is limited to the total fees you paid to us in the 12 months before the claim arose.
We are not liable to you for any loss of profit, loss of revenue, loss of data, loss of business opportunity, or any indirect, consequential, or punitive loss, even if we were aware such loss was possible.
We are not able to limit our liability to you for personal injury or death caused by our negligence, for fraud or wilful misconduct, or for any liability that cannot be excluded under the Australian Consumer Law.
We may update these Terms from time to time. When we make a material change, we will notify you by email at least 30 days before the change takes effect. We will also post the updated Terms at allvio.com.au/terms with the effective date.
If you continue to use the platform or our services after the new Terms take effect, you are taken to have accepted them. If you do not agree to a change, you may cancel your subscription before the change takes effect.
You can close your account at any time from your account settings or by emailing support@allvio.com.au.
We may close your account if you materially breach these Terms and do not fix the breach within 30 days of our notice, if you are insolvent, or if we reasonably believe you are using the platform for fraudulent or illegal activity. In serious cases we may close your account immediately.
When your account closes:
These Terms are governed by the laws of Victoria, Australia. If a dispute arises, we ask that you contact us first at support@allvio.com.au to try to resolve it informally. If we cannot resolve it within 30 days, either of us may refer the dispute to mediation before commencing court proceedings. The courts of Victoria have exclusive jurisdiction over any legal proceedings.
These Terms, together with our Privacy Policy and Cookie Policy, form the complete agreement between you and Allvio in respect of your use of this website and the creation of an account. They are not the agreement under which the allvio platform or any related equipment or services are supplied. That agreement is the Allvio Customer Agreement, which is presented separately during registration and accepted separately, and which prevails over these Terms to the extent of any inconsistency in relation to the Platform, Equipment, Professional Services, Other Services, or Payment Services. Together with any Order Confirmation and the Registration Details recorded in your account, those documents form the complete agreement between you and Allvio. They replace any earlier understandings or agreements.
If we do not enforce a right under these Terms, that does not mean we have waived that right. Any waiver must be in writing.
If any part of these Terms is found to be invalid or unenforceable, that part will be modified to the minimum extent necessary to make it enforceable, or removed if that is not possible. The rest of these Terms continue to apply.
You may not transfer your account or your rights under these Terms to anyone else without our written consent. We may transfer our rights and obligations to another entity as part of a sale or restructure of our business, with notice to you.
We are not liable for failing to perform our obligations if prevented by circumstances outside our reasonable control, including natural disasters, pandemics, internet outages, or acts of government. We will notify you promptly and take steps to resume service as soon as possible. If the disruption continues for more than 30 days, either of us may cancel the affected service with a pro-rata refund of any prepaid amounts.
If you have any questions about these Terms, please get in touch:
Altren Group Pty Ltd · ABN 32 700 087 332 · Melbourne, Victoria, Australia