Cookies Policy

This Cookie Policy explains what cookies are, how Allvio (operated by Altren Group Pty Ltd) uses them on allvio.com.au and within the Allvio platform, and what choices you have regarding cookies. This policy should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files that a website stores on your device when you visit. They allow the website to remember information about your visit, such as your preferences or login status, for a period of time. Cookies are widely used to make websites function more efficiently and to provide information to website operators.

Similar technologies include web beacons, pixel tags, and local storage, which serve comparable purposes. When this policy refers to "cookies", it covers these technologies as well.

2. Categories of cookies we use

2.1 Strictly necessary cookies

These cookies are essential for the Website and platform to function. Without them, services you have requested, such as logging into your account or maintaining a session, cannot be provided. These cookies do not require your consent and cannot be switched off.

Examples: session authentication tokens, CSRF protection tokens, load-balancing cookies.

2.2 Analytics and performance cookies

These cookies help us understand how visitors interact with our Website and platform by collecting information in aggregated or de-identified form. We use this data to improve the user experience and to identify and resolve performance issues.

Examples: page view tracking, feature usage events, error logging.

You may opt out of analytics cookies by adjusting your preferences in our cookie consent banner or through your browser settings.

2.3 Functional and preference cookies

These cookies allow the Website and platform to remember choices you make, such as your language preference, display settings, or recently accessed features. They are not strictly necessary but improve your experience.

You may disable these cookies in your browser settings, though some platform features may not work as expected if you do.

2.4 Cookies we do NOT use

We do not use advertising, targeting, or cross-site tracking cookies. We do not share cookie data with third-party advertisers or data brokers.

3. Third-party cookies

Some features of our platform rely on third-party services, which may set their own cookies on your device. These include:

• Payment processing providers (for secure checkout flows).
• Analytics tools (for aggregated platform usage insights).

These third-party cookies are governed by the respective providers' privacy and cookie policies. We encourage you to review those policies if you have concerns about third-party cookies.

4. Cookie durations

Cookies may be either session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period. Strictly necessary cookies are predominantly session-based. Analytics and preference cookies may persist for up to 12 months.

5. Managing your cookie preferences

You can control and manage cookies in several ways:

• Cookie consent banner: when you first visit allvio.com.au, a banner will invite you to accept or decline non-essential cookies. You can update your preferences at any time via the cookie settings link in the website footer.
• Browser settings: most browsers allow you to block or delete cookies through their privacy or security settings. Refer to your browser's help documentation for instructions.
• Opt-out tools: for analytics providers that support opt-outs, links and instructions will be provided in the cookie consent interface.

Please note that blocking or deleting cookies may affect your ability to use certain features of our Website and platform.

6. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The current version will always be available at allvio.com.au/cookies. Material changes will be communicated via the website cookie consent banner or by notice to subscribers.

7. Contact

For any questions about how we use cookies, please contact: privacy@allvio.com.au.