Onboarding

Getting started with Allvio — your onboarding journey

From sign-up to your first live sale in about two weeks. Several steps run in parallel, we come to you for the on-site setup, and a dedicated specialist stays with you the whole way. Here's exactly what to expect — and who does what — at each step.

Who does what

~14 days total
  1. 01Day 0Sign up & activation
  2. 02Day 0 → +7Payment provider registrationparallel
  3. 03Day 1 → +7Hardware ordered, provisioned & deliveredparallel
  4. 04~+10 daysOnsite setup & hardware install
  5. 05~+12 daysData upload & virtual testing
  6. 06~+14 daysGo-live

Step by step

01

Sign up & activation

Day 0

You choose your plan and the tools you want, and your account is activated the same day. We assign you a dedicated onboarding specialist who stays with you through go-live.

We handle it

  • Activate your account and provision your workspace
  • Assign a dedicated onboarding specialist
  • Book in your onsite visit and testing session

What we'll need from you

  • Business details — legal name, ABN, trading address
  • Pick your plan and the apps you want to start with
02

Payment provider registration

Day 0 → +7runs in parallel

We start your payment/merchant registration on day one so identity and business verification can run while everything else is being set up.

We handle it

  • Initiate merchant/payment registration
  • Guide you through identity & business verification

What we'll need from you

  • Complete identity & business verification
  • Nominate the bank account for settlements

Verification can take a few days, so starting it on day one keeps it off your go-live critical path.

03

Hardware ordered, provisioned & delivered

Day 1 → +7runs in parallel

Runs in parallel with payments. We order and pre-configure your hardware (terminals, printers, tablets) so it arrives ready to use.

We handle it

  • Order and pre-configure all hardware
  • Ship it to your venue, ready to go

What we'll need from you

  • Confirm delivery address and an on-site contact
04

Onsite setup & hardware install

~+10 days

We come to you, install and connect the hardware, and collect your data in whatever format it lives in today.

We handle it

  • On-site installation and network setup
  • Collect your product, price, customer and staff data — any format

What we'll need from you

  • Stable Wi-Fi at the venue
  • Your product / price / customer / staff data (a spreadsheet is fine)

No clean-up needed: hand us your data however it lives today — we organise it.

05

Data upload & virtual testing

~+12 days

A guided virtual session (screen-share) where we load your organised data and walk you through testing it end to end.

We handle it

  • Organise and upload your data
  • Run a guided testing session with you

What we'll need from you

  • Join the virtual test session
  • Verify your products, prices and key flows look right
06

Go-live

~+14 days

We train your team on day-of operations and support you through your first live transactions.

We handle it

  • Train your team on daily operations
  • Support you live through your first transactions

What we'll need from you

  • Have your team available for training
  • Run your first live transaction with us on hand

Ready to get started?

Start your free trial today, or talk to us about switching your whole business to one system.