Quandoo is closing in Australia. Services end on 30 September 2026 and the infrastructure goes offline on 31 December 2026, so every Australian venue on it has a deadline rather than a decision. The full capability list still matters, because the question now is not whether to buy it. It is what you are losing and what covers each part. Of the 43 jobs we compared, Quandoo covers seven, three do part of the job at no extra cost, six are a no, one cannot be established from their published material, and 26 sit outside what the product is for. Quandoo was a reservations platform with a consumer app attached, so those 26 were never a failing.
What Quandoo actually did well
Six of the eight booking rows are a yes and that is the part you will miss. The diary, the floor plan and table assignment, bookings from your own website, waitlist and walk ins, confirmations and reminders, and availability rules and trading hours were all there, with discovery from the consumer app on top. Visit and spend history was there too. Their secure booking service could hold card details for reservations matching criteria you set, which is real no show protection.
One of those is a row where Quandoo is a yes and Allvio is only part of the job. Floor plan and table assignment in Allvio covers tables, sections, capacity and status per booking, but there is no visual floor plan designer yet. Deposits and no show protection is part of the job in both columns, for opposite reasons: Quandoo held a card but did not take deposits, and Allvio takes a deposit at booking but does not yet charge an automatic no show fee.
All 43 rows, read as a replacement list
Yes means it was included. Part of it means the product did some of the job at no extra cost. No means it was not there. Check with them means their published material does not say. Not what it does means the capability sat outside a reservations platform's purpose, which for 26 rows it did.
Capability | Quandoo | Allvio |
|---|---|---|
Selling and taking payment | ||
Touchscreen till for counter and table service | Not what it does | Yes |
Card, cash, split and part payments | Not what it does | Yes |
Table plan and open tabs | Not what it does | Yes |
Kitchen screens or dockets | Not what it does | Yes |
Stock counts and low stock alerts | Not what it does | Part of it, no register stocktake yet |
Discounts, happy hour and price levels | Not what it does | Yes |
Gift cards | Not what it does | Yes |
Refunds, voids and exchanges | Not what it does | Yes |
Cash up and end of day | Not what it does | Yes |
Online ordering | ||
QR ordering at the table | Not what it does | Yes |
Pickup and takeaway from your own site | Not what it does | Yes, commission free |
Menu built and changed in one place | Not what it does | Yes |
Modifiers, sizes and dietary flags | Not what it does | Part of it, no nested modifiers yet |
Online payment and split bills | Not what it does | Part of it, no online bill split yet |
Upsells and promo codes | Not what it does | Part of it, no automatic upsells yet |
Orders land straight in the kitchen | Not what it does | Yes |
Bookings and reservations | ||
Booking diary | Yes | Yes |
Floor plan and table assignment | Yes | Part of it, no visual designer yet |
Bookings from your own website | Yes | Yes |
Deposits and no show protection | Part of it, card held, no deposits | Part of it, deposits but no auto fees |
Waitlist and walk ins | Yes | Yes |
Confirmations and reminders to guests | Yes | Yes |
Ticketed events and set menus | Check with them | Part of it, no ticket price tiers yet |
Availability rules and trading hours | Yes | Yes |
Knowing your customers | ||
One customer record | Part of it | Yes |
Visit and spend history | Yes | Yes |
Notes, preferences and allergies | No | Yes |
Segments such as regulars and lapsed | No | Yes |
Loyalty and rewards | Not what it does | Yes |
Marketing | ||
Email campaigns | No | Yes |
SMS campaigns | No | Yes |
Automated messages such as birthday and win back | No | Yes |
Campaign results tied back to spend | No | Yes |
Your team | ||
Rostering | Not what it does | Yes |
Clock in and out | Not what it does | Yes |
Timesheets ready for pay | Not what it does | Yes |
Leave and availability | Not what it does | Yes |
Staff app on their own phone | Not what it does | Part of it, browser not a native app |
Back office | ||
Invoices and quotes | Not what it does | Yes |
Payroll and payslips | Not what it does | Yes |
GST and BAS figures | Not what it does | Yes |
Seeing how you are doing | ||
Sales and end of day reporting | Not what it does | Yes |
Reporting on your phone | Part of it, browser reporting | Part of it, browser not a native app |
What has to cover each part
Start with the diary, because that is the thing being switched off. Whatever replaces it needs your trading hours, table capacities and booking rules entered again, and it needs to be live before the end of September. Allvio's diary covers public availability and booking on your own site, the waitlist, walk ins charged without a booking, and branded confirmations, reminders and cancellation notices.
Then think about where the bookings came from. The ones that arrived through Quandoo's consumer app stop arriving, so a replacement diary on your own domain covers the mechanics but not the discovery. If a real share of your covers came from the app you are replacing a marketing channel too, and email to people who have already been in is the cheapest way to do that.
Then the parts Quandoo never did. Notes, preferences and allergies were a no, and so were segments such as regulars and lapsed, email campaigns, SMS campaigns, automated birthday and win back messages, and any way to tie a campaign back to what people spent. Confirmations and reminders were the whole of guest messaging, so if you have been keeping a spreadsheet and a separate mail tool because of that, the shutdown is the moment to stop.
Then the 26. Quandoo did not touch the till, the ordering page, your roster or the back office, so if you already run a point of sale, a marketing tool and a rostering product you like, replacing it is a diary decision and nothing more.
Where seven, three, six, one and 26 come from
They make 43 because every capability had to land somewhere. A booking platform showing a lot of not what it does rows is not a worse product than an all in one, it is a narrower one, and that narrowness suited restaurants which had everything else sorted. The one row we could not establish is ticketed events and set menus, where their feature list mentions only promotional offers, so we left it as check with them rather than a no. The six plain no rows tell you where that work went instead, which is usually somebody's inbox.
If Quandoo suited you, what to look for now
An independent restaurant that liked Quandoo for the diary and the discovery should look for a diary at least as complete on the six rows it had. Check that the replacement takes bookings from your own website, holds a card or a deposit, runs a waitlist, sends confirmations and reminders, and respects your trading hours. Those five are the ones you notice missing on the first busy Saturday.
Doing it once, before the end of September
Allvio Complete is $399 per month ex GST for one location and $299 per month for each extra one, with every app switched on and no per user charge, and the same subscription also covers your invoicing, payroll and the books. Build your own starts at $20 per month per app. Hardware is sold outright at $1,499 ex GST for the single station, $1,869 retail and $2,499 restaurant. The trial runs 30 days with no card, enough to change over on a quiet Monday rather than on a deadline.
Every cell above comes from each vendor's own published material, checked in August 2026. Products change constantly: always confirm current capability directly with each vendor before deciding.