You did not choose this deadline and you did not budget for the work it creates. Quandoo has confirmed, in its own notice at quandoo.com.au/important-update and in trade press, that it is winding down globally. If your restaurant, cafe or bar takes bookings through Quandoo, your diary, your guest list and the booking button on your website are all affected, on dates already fixed. Done calmly in August this is a couple of evenings of admin. Left until October it is a regular at your door on a Saturday holding a confirmation for a booking that no longer exists anywhere.
Two dates to write on the office wall
30 September 2026. Quandoo's services to Australian venues end. Treat this as the real deadline for everything below, because it is the last day the booking system is fully working. From 1 October the consumer app and the loyalty program stop for diners, so anyone who books you through the app loses that path.
31 December 2026. Quandoo's infrastructure goes offline completely. Anything not exported by then should be treated as gone for good.
The gap between those dates is not a grace period for bookings. It is only a window in which you might still retrieve data. Do not plan on it.
Export the guest list before the door shuts
Do this first, tonight if you can, because it is the only thing on this page that cannot be rebuilt afterwards. A booking widget can be replaced in an hour. A diary can be replaced in an afternoon. Years of guest records cannot be replaced at all.
Go into Quandoo and pull out everything it holds about people: names, email addresses, phone numbers, booking history, visit counts and spend history, and any notes your staff have added over the years. Save it somewhere you control, not in an inbox. Then open the file and look at it. Check the phone numbers came out as text rather than numbers with the leading zero stripped, because that happens constantly and a mobile missing its zero is useless. Check the dates are readable. Check the notes column came across instead of being quietly dropped.
Then do it again in a fortnight. Bookings taken between now and the end of September will only be in the first export if you go back for them, and the last three weeks of trading are the guests you most want to keep. Two exports, saved in two places, is one hour against a list you have spent years building.
One more thing before 30 September. Quandoo does not hold notes, preferences or allergies as its own fields, so anything your team knows about how a regular likes to be seated may be in a free text comment or nowhere at all. If it is in somebody's head, this is the fortnight to write it down.
The booking button on your own website
If your site embeds a Quandoo booking form, that form stops working when the service ends. A restaurant website with a dead booking button does not generate a complaint. It generates silence, and you lose covers for weeks without knowing why. Replace it before the deadline rather than after a guest mentions it.
While you are there, check the other places your booking link lives. Google Business Profile. Instagram. Facebook. Your email signature. The QR code on the counter. Each points at a page that will not be there in October, and each has to be repointed by hand.
Tell your regulars where to book now
Anyone who books through the Quandoo app, or has your Quandoo page bookmarked, needs to hear from you directly. That is what the list you just exported is for. Send an email, put a sign at the counter, post it, tell the staff to mention it. Do it before the end of September, while the old channel still works, so it reaches people as they try to book. In October you are telling people who have already given up and gone elsewhere.
What to ask of whatever you pick next
Four questions, in this order. Can it import the file you just exported, so you are not typing years of history in by hand. Can it put a booking form on your own website without a project. Is its pricing published, so you are not deciding under the same uncertainty that got you here. And will the guest record sit in a booking diary on its own, or will your till and your marketing read the same record, so that this migration is the last one.
That last question is worth more than it sounds. A closure hurts because the guest list was locked inside one product. If your next diary is also a single product with its own separate list, you have moved the risk rather than removed it.
What you have to replace by 30 September | What Allvio covers |
|---|---|
The booking form on your own website | Public availability and booking on your own site, plus a website builder in the same subscription |
The diary itself: tables, covers, sessions and trading hours | Included, with calendar and resource views, waitlist and walk ins |
Confirmations, reminders and cancellation notices to guests | Branded and scheduled, included |
Holding money against a big booking | Deposits taken at booking. Automatic no show fees are not in yet |
Somewhere for the exported guest list to live | One customer record keyed on email and phone, with notes, allergies and occasions |
Telling every regular where to book now | Email and SMS campaigns off that same record |
The till, the roster and the books you run separately today | In the same subscription, reading the same customer record |
Working out the cost while you are already under pressure | $399 per month ex GST for one location, published in Australian dollars |
Where Allvio fits, and what it costs
Allvio is built by Altren Group Pty Ltd in Melbourne. One subscription covers point of sale, online ordering, bookings and reservations, CRM, email and SMS campaigns, rostering and timesheets, a website builder, and your invoicing, payroll and books besides. Complete is $399 per month ex GST for one location, plus $299 per month for each extra location, with every app switched on. If bookings are all you want for now, Build your own starts at $20 per month per app. Hardware, if you ever need it, is sold outright from $1,499 ex GST. The trial runs 30 days and needs no card, so you can import the export, set up the widget and take a real booking before deciding anything.
There is no need to move everything at once, and this is a bad month to try. Get the guest list out, get bookings working on your own site, and tell your regulars. If you later decide against a separate till and a separate roster too, the customer record is already in the same place.
This guide reflects Quandoo's own published notice and trade press reporting as at August 2026. The dates are set by Quandoo. Always confirm current details at quandoo.com.au/important-update before making a decision.