Allvio Customer Agreement

Key Terms at a Glance

This summary highlights the most important elements of your agreement with Allvio. It is provided for convenience only; the full terms below govern your relationship with us.

How you accept — You accept this Agreement online when you register. It is presented separately from our Website Terms and each needs its own tick. There is nothing to sign and no blank fields to fill in; your details come from what you entered at registration, and we keep a record of your acceptance.

What you get — Access to the allvio platform including POS, Online Ordering, Reservations, Finance, Analytics, and all future modules as they are released, all for one subscription fee per location. Additional hardware, professional services, and other services may be engaged separately under the relevant schedules.

Pricing — All fees are in Australian dollars, exclusive of GST. Subscription, hardware, and service pricing is set out in the applicable Schedules. Allvio may update any prices at any time with at least 30 days written notice.

Annual billing — Pay annually and receive a discount on the monthly equivalent rate. Annual subscriptions are non-refundable after the 30-day cancellation window.

Free trial — A Trial Period of access (duration as defined in Schedule 3) is available to new customers at no charge. No credit card is required. No SLA applies during the Trial Period.

Uptime SLA — We target 99.9% monthly uptime for paid subscribers. Service credits apply for material breaches. Trial periods and beta features are excluded from SLA coverage.

Planned maintenance — We reserve Tuesday and Thursday nights, 11 pm to 1 am AEST, for maintenance. They are reserved windows rather than scheduled work, and in most weeks we will not use them. Any change to the windows comes with at least 48 hours notice. Planned maintenance does not count against the uptime SLA.

Support — All paid plans include live chat, email and phone support during Support Hours, being 7 am to 10 pm AEST every day of the week. We aim to acknowledge a critical outage within 1 hour. Business Hours, meaning 9 am to 5 pm Monday to Friday, apply to accounts and contract matters only.

Beta features — Some features are released in beta. Beta features carry no SLA, may change materially, and are provided on an as-is basis.

Hardware — Hardware may be purchased outright, financed over 12, 24, or 36 months, or provided at a subsidised or nil monthly cost at our discretion. Hardware financing terms survive termination of the software subscription. Hardware provided by Allvio must be returned on termination.

Trial hardware loan — If we lend you a hardware package for your free trial, it stays ours. You carry the risk of loss or damage while you hold it, and if you do not go ahead you return it at your cost within 7 days of the trial ending. Kit that is not returned, or comes back damaged, is charged at its purchase price.

Professional services — Implementation, training, and other professional services are quoted and invoiced separately. Each engagement is governed by a Quoted Work Order.

Other services — Additional services (such as internet connectivity) may be added under separate schedules. If this Agreement is terminated for any reason, all Other Services are also terminated automatically. The Customer remains liable to pay all fees for the unexpired portion of any minimum term for each Other Service.

How you pay us — By card, charged automatically. Keep a valid card on file. If it declines you have 7 days to update it and pay, and we will remind you before that runs out. After that we may pause your access until it is paid.

Payments — If you use Allvio to accept payments, you are the merchant of record. Funds settle from the payment processor to your own bank account. You carry chargebacks, refunds, and related fees, including for up to 180 days after this Agreement ends. Integrated card payments and EFTPOS also depend on our payment provider approving you under its own identity and anti-money-laundering checks. That decision is theirs, not ours. If you are not approved you can still use your own payment terminal, but it will not be integrated with Allvio and you will enter and reconcile those takings manually. Everything else in Allvio keeps working, your subscription continues, and any equipment you have financed is unaffected. Full terms are in clause 8 and Schedule 8.

Your data — You own your data. We process it solely to deliver the service. You can request an export of your data at any time and we will provide it within 10 business days. We retain data for 90 days after termination before deletion.

Liability cap — Our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. We exclude indirect and consequential loss, subject to the Australian Consumer Law.

Term and cancellation — The software subscription is month-to-month and may be cancelled at any time with effect at the end of the billing period. Hardware financing commitments and minimum-term service schedules are separate and must be resolved independently on termination.

Governing law — Victorian law, Australia. Disputes are referred to mediation before either party may commence court proceedings.

The full Customer Agreement begins on the next page and governs your use of allvio in its entirety.

This Customer Agreement ("Agreement") is made between Altren Group Pty Ltd ABN 32 700 087 332 trading as Allvio ("Allvio", "we", "us", "our") and the entity or individual whose Registration Details are recorded in the Account ("Customer", "you", "your"). The Customer is identified by its Registration Details. This Agreement does not require the Customer’s name, ABN, or other details to be written into this document, and does not require signature by either party.

If you accept this Agreement on behalf of a company, trust, partnership, or other legal entity, you represent that you are authorised to bind that entity and its affiliates, and references to the Customer are to that entity. If you are not so authorised, you must not accept this Agreement.

Formation and Acceptance

This section explains how this Agreement comes into force, how the Customer is identified, and how acceptance is recorded. It applies to every Customer, whether the Customer registers online or negotiates terms with Allvio directly.

A. How this Agreement is formed. During online registration Allvio presents two separate documents: the Website Terms and this Agreement. Each is presented on its own and each requires its own affirmative acceptance. The Customer accepts this Agreement by selecting the acceptance control presented for it, and in any event by commencing a Trial, activating a paid Subscription, or continuing to use the Platform after acceptance has been requested. No signature is required, and no blank field in this document needs to be completed.

B. Relationship with the Website Terms. The Website Terms govern use of the allvio website. This Agreement governs the Customer’s Subscription to the Platform and the supply of Equipment, Professional Services, Other Services, and Payment Services. Where there is any inconsistency between the Website Terms and this Agreement in relation to the Platform or those services, this Agreement prevails. Acceptance of the Website Terms is not acceptance of this Agreement, and acceptance of this Agreement is not acceptance of the Website Terms.

C. How the Customer is identified. The Customer is identified by the Registration Details. The Customer must ensure that the Registration Details are true, complete, and current, and must update them in the Account within 10 Business Days of any change. Allvio may rely on the Registration Details for invoicing, notices, identity verification, and payment onboarding. The Registration Details form part of this Agreement as if set out in it.

D. Record of acceptance. At the time of Acceptance, Allvio records the version of this Agreement accepted, the Acceptance Date including the time, the full name and email address of the person accepting, the Registration Details as then submitted, the method of acceptance, and the IP address from which acceptance was given. Allvio retains that record for the term of this Agreement and for 7 years afterwards, and will provide a copy to the Customer on request. Where a question arises as to whether or when Acceptance occurred, that record is evidence of Acceptance and, in the absence of evidence to the contrary, is conclusive.

E. Commercial terms and the Schedules. The plan, Modules, Fees, Equipment, Other Services, and payment configuration applying to the Customer are those selected during registration or subsequently agreed in the Platform, and are recorded in the Account and in the Order Confirmation. Where a Schedule to this Agreement is not separately completed, the corresponding details recorded in the Account and the Order Confirmation apply as if set out in that Schedule, and the terms of that Schedule govern them. Schedules 3, 4, 5, 6, and 8 are completed manually only where the parties agree terms outside the standard online offering.

F. Changes and versions. Allvio may amend this Agreement in accordance with clause 18.6. The current version is published at allvio.com.au, and the version the Customer accepted is retained in the record described in paragraph D. Where an amendment is material, Allvio will notify the Customer and may request a fresh Acceptance before the Customer continues to use the Platform.

G. No paper counterpart required. Nothing in this Agreement requires a signed counterpart. Where the Customer requires one for its own governance, Allvio may issue a counter-signed copy drawing the Customer’s details from the Registration Details. Such a copy evidences the same Agreement accepted online and does not create a separate contract.

1. Definitions

In this Agreement, the following terms have the meanings set out below.

"Acceptance" means the Customer’s acceptance of this Agreement by a means described in the section of this Agreement titled Formation and Acceptance.

"Acceptance Date" means the date and time at which Acceptance occurs, as recorded by Allvio.

"Account" means the Customer’s account in the Platform, including the Registration Details and the plan, Modules, Equipment, Other Services, and payment configuration selected by or agreed with the Customer and recorded in it.

"Agreement" means this Customer Agreement, including all Schedules, any Order Forms, any Quoted Work Orders, and any documents incorporated by reference.

"Allvio Complete" means the primary subscription plan providing access to all generally available Modules of the Platform for one or more Locations.

"Annual Plan" means a Subscription where fees are paid in advance for a 12-month period in exchange for a discounted rate.

"Authorised Users" means employees, contractors, or agents of the Customer who are authorised by the Customer to access the Platform on its behalf.

"Beta Feature" means any feature, module, or functionality of the Platform designated as "beta", "preview", "early access", or similar in the product interface or documentation.

"Business Day" means a day other than Saturday, Sunday, or a public holiday in Victoria, Australia.

"Card Scheme Rules" means the operating rules, regulations, and standards of any card scheme, payment system, or payment network through which a Transaction is processed, including Visa, Mastercard, American Express, eftpos, and the New Payments Platform, as amended from time to time.

"Chargeback" means a Transaction that is reversed, disputed, charged back, recalled, or returned by a cardholder, payer, issuing bank, card scheme, or Payment Processor, whether or not the reversal is ultimately upheld, and includes any associated fee, fine, penalty, or assessment.

"Commencement Date" means the date on which the Customer first activates a paid Subscription or, for Trial Customers, the date of registration.

"Connected Account" means the payment account established by or for the Customer with the Payment Processor, held in the Customer’s own name and subject to the Payment Processor’s terms, through which Transactions are processed and Settlement Funds are paid.

"Customer Data" means all data, content, and information submitted to or generated within the Platform by the Customer or its Authorised Users.

"Documentation" means the user guides, help articles, and technical specifications made available by Allvio at allvio.com.au or through the in-platform help system.

"Equipment" means any hardware, devices, or physical components (including point-of-sale terminals, tablets, printers, and networking equipment) supplied by Allvio to the Customer under this Agreement or an Order Form.

"Equipment Schedule" means the schedule attached to this Agreement (or to an Order Form) setting out the specific Equipment, supply method, pricing, and financing terms applicable to the Customer.

"Fees" means all amounts payable by the Customer under this Agreement, including Subscription Fees, Equipment fees, Professional Services fees, and Other Service fees.

"Force Majeure Event" means any event beyond a party's reasonable control, including acts of God, natural disasters, pandemics, acts of government, power or telecommunications failures, cyberattacks by third parties, or internet service disruptions outside the Platform's infrastructure.

"GST" means has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"Intellectual Property Rights" means all current and future intellectual property rights, including copyright, trademarks, patents, trade secrets, database rights, and all other proprietary rights, whether registered or unregistered.

"Location" means a single physical or operational site of the Customer's business that is enabled on the Platform.

"Loan Equipment" means Equipment supplied to the Customer on loan for the Trial Period at no charge, as recorded in the Equipment Schedule, the Account, or the Order Confirmation.

"Loan Return Date" means the date 7 days after the end of the Trial Period, or such other date as Allvio and the Customer agree in writing.

"Merchant of Record" means the person that is the seller of the goods or services in a Transaction, that is legally responsible to the payer for that sale, and in whose name the Transaction is processed. The Customer is the Merchant of Record for every Transaction processed through its Connected Account.

"Modules" means the individual functional components of the Platform (including POS, Online Ordering, Reservations, Finance, Analytics, HR & Payroll, and others released from time to time).

"Monthly Plan" means a Subscription where fees are charged on a calendar-month basis with no minimum term beyond the current billing period.

"Order Confirmation" means the confirmation Allvio issues to the Customer, by email or in the Platform, following Acceptance or any subsequent order, recording the Registration Details, the plan and Modules selected, the applicable Fees, and the Commencement Date.

"Order Form" means an online or executed document setting out specific Subscription, Equipment, or service details agreed between the parties, which forms part of this Agreement.

"Other Services" means additional services provided by Allvio to the Customer outside of the Platform Subscription and Professional Services, including internet connectivity and any other services described in an Other Services Schedule.

"Other Services Schedule" means the schedule attached to this Agreement setting out the specific Other Services, fees, and minimum terms applicable to the Customer.

"Payment Processor" means the third-party payment service provider engaged to process Transactions and to settle funds, as identified in the Payment Services Schedule, and includes any successor or replacement provider notified to the Customer.

"Payment Services" means the features of the Platform that enable the Customer to accept, process, reconcile, and receive settlement of payments from its own customers through a Payment Processor, together with any related onboarding, configuration, and reporting functions provided by Allvio.

"Payment Services Schedule" means Schedule 8 of this Agreement, setting out the Payment Processor, the funds flow model, applicable fees, and the payment configuration agreed with the Customer.

"PayTo Arrangement" means a payment agreement established through the New Payments Platform under the PayTo service, and includes any direct debit arrangement established under the Bulk Electronic Clearing System.

"Platform" means the allvio software-as-a-service application, including all Modules, the web application, any mobile applications, APIs, and associated infrastructure operated by Allvio.

"Professional Services" means implementation, configuration, training, data migration, and other professional or consulting services provided by Allvio under a Quoted Work Order.

"Quoted Work Order" means a written quote or statement of work issued by Allvio describing the scope, deliverables, fees, and timeline for a specific Professional Services engagement, which, once accepted by the Customer, forms part of this Agreement.

"Registration Details" means the information submitted by the Customer during online registration, and as subsequently updated in the Account, including the Customer’s legal entity name, ABN or ACN, trading name, Location addresses, contact name, email address, and telephone number.

"Replacement Cost" means, for an item or package of Loan Equipment, the outright purchase price for that item or package published by Allvio or set out in the Equipment Schedule as at the date the loan commenced, exclusive of GST.

"Reserve" means an amount withheld from, or required to be maintained against, Settlement Funds or other amounts payable to the Customer, held as security for actual or anticipated Chargebacks, refunds, fees, fines, or other liabilities of the Customer.

"Service Credit" means a credit applied to the Customer's account as a remedy for a breach of the SLA.

"Settlement Funds" means the gross proceeds of Transactions processed through the Customer’s Connected Account, less any Chargebacks, refunds, processing fees, platform fees, Reserves, and other deductions applied in accordance with this Agreement or the Payment Processor’s terms.

"SLA" means the Service Level Agreement set out in Schedule 1 of this Agreement.

"Subscription" means the Customer's right to access and use the Platform during the Subscription Term in exchange for payment of Subscription Fees.

"Subscription Fee" means the recurring fee payable for access to the Platform, as set out in Schedule 3.

"Subscription Term" means the period for which the Customer has an active Subscription, commencing on the Commencement Date and continuing until terminated in accordance with this Agreement.

"Support Services" means the customer support services described in Schedule 2 of this Agreement.

"Transaction" means any payment, refund, or reversal initiated by or on behalf of a customer of the Customer and processed through the Payment Services.

"Trial" means a free, time-limited period of access to the Platform made available prior to activating a paid Subscription, the duration of which is defined in Schedule 3.

"Trial Customer" means a Customer who is accessing the Platform during a Trial and has not yet activated a paid Subscription.

"Trial Period" means the duration of the Trial, as specified in Schedule 3, which may be varied by Allvio at its discretion from time to time.

"Website Terms" means the Allvio Website Terms and Conditions published at allvio.com.au, as amended from time to time, which govern use of the allvio website.

2. Access and Use

2.1 Grant of Licence

Subject to the Customer's compliance with this Agreement and timely payment of all Fees, Allvio grants the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during the Subscription Term solely for the Customer's internal business operations.

2.2 Authorised Users

The Customer may permit Authorised Users to access the Platform. The Customer is responsible for all acts and omissions of its Authorised Users and for ensuring they comply with this Agreement. The Customer must ensure that each Authorised User has an individual login and that credentials are not shared between users.

2.3 Acceptable Use

The Customer must not, and must ensure its Authorised Users do not:

• use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Platform or to any other connected system or network;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform;
• sublicense, resell, transfer, assign, or otherwise deal with the rights granted under this Agreement without Allvio's prior written consent;
• use the Platform in a way that could damage, disable, overburden, or impair the Platform or interfere with any other party's use;
• introduce malware, viruses, or other malicious code into the Platform;
• scrape, crawl, or systematically extract data from the Platform except through authorised APIs;
• use the Platform to process data on behalf of third parties as a service bureau without Allvio's prior written consent;
• remove or obscure any copyright, trademark, or other proprietary notices on or within the Platform.

2.4 Location-Based Access

Each Location must be separately enabled on the Platform. The Customer's Subscription covers only the Locations set out in the table below, or as added through the Platform's self-service subscription management from time to time.

Location Name / Trading Name	Street Address	Modules Enabled

2.5 Platform Updates

Allvio may update, modify, or enhance the Platform at any time, including adding or removing features. Allvio will endeavour to provide advance notice of material changes that may affect the Customer's workflows. Updates necessary for security or legal compliance may be applied without advance notice.

3. Free Trial

3.1 Trial Entitlement

Allvio may offer a Trial to new customers. No credit card is required to commence a Trial. During the Trial, the Trial Customer has access to the full feature set of the Platform for one Location. The duration of the Trial Period is specified in Schedule 3 and may differ between customers at Allvio's discretion.

3.2 Trial Conditions

The following conditions apply to Trial Customers:

• The Trial is available once per Customer entity. Attempts to circumvent this limitation by registering multiple accounts for the same business are a breach of this Agreement.
• Trial Customers may not process live payment transactions through the Platform's payment processing features unless they have connected their own payment credentials.
• Trial data, configuration, and transaction history are carried forward into the paid Subscription if the Customer activates a Subscription before the Trial Period expires.
• If no Subscription is activated before the Trial Period ends, the Customer's account and all associated data will be placed in a suspended state for 30 days, after which it will be permanently deleted.

3.3 Trial Disclaimer

THE PLATFORM IS PROVIDED TO TRIAL CUSTOMERS ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. NO SLA, UPTIME COMMITMENT, OR SERVICE CREDIT APPLIES DURING THE TRIAL PERIOD. ALLVIO MAY TERMINATE A TRIAL AT ANY TIME WITHOUT NOTICE AND WITHOUT LIABILITY.

3.4 Conversion to Paid Subscription

At any time during the Trial, the Customer may activate a paid Subscription through the Platform's subscription management interface. The Subscription Term commences on the date of activation and the first Subscription Fee is charged at that time.

3.5 Customer Feedback and Reference Commitment

In consideration of being provided with a Trial at no charge, the Customer agrees to:

• participate in at least one structured feedback session with Allvio (conducted by video call, phone, or written survey) within 90 days of the Trial commencement date or within 60 days of activating a paid Subscription, whichever is earlier;
• permit Allvio to identify the Customer as a platform user in Allvio's marketing and sales materials, including by displaying the Customer's business name and location type (for example, "a Melbourne café") on Allvio's website and in investor and sales presentations.

The Customer retains full approval rights over any specific quotes, testimonials, or case study content attributed to them by name before publication. Allvio will not publish attributed content without the Customer's prior written consent. Where the Customer has a genuine and legitimate confidentiality reason for not being identified (for example, a franchisee bound by franchisor restrictions), the Customer may request an exemption from the identification commitment by notifying Allvio in writing, and Allvio will consider that request reasonably.

Allvio will not require the Customer to provide a positive or favourable review as a condition of the Trial. Any feedback, testimonial, or reference provided must reflect the Customer's honest experience of the Platform. Nothing in this clause limits the Customer's right to provide truthful feedback about the Platform in any forum.

4. Subscription Fees and Payment

4.1 Subscription Plans

Allvio offers Monthly and Annual subscription plans. The applicable Subscription Fees, plan options, and any revenue share arrangements are set out in Schedule 3. All Fees are in Australian dollars and are exclusive of GST.

4.2 Included Modules

An Allvio Complete Subscription includes access to all Modules that are generally available at the time of the Customer's Subscription and all future Modules as they are released to general availability. No additional charge applies for new Modules added to the Platform during the Subscription Term.

4.3 Billing and Payment

Subscription Fees are billed in advance at the start of each billing period. Any usage-based or revenue-share charges are billed in arrears at the end of the relevant period. Fees are charged automatically to the credit or debit card the Customer holds on file. The Customer must keep a valid card on file for the whole of the Subscription Term and must update it before it expires. The Customer authorises Allvio to charge that card for all Fees as they fall due.

4.4 Annual Plans

Customers on an Annual Plan pay the annual equivalent of the discounted monthly rate in advance at the commencement of each 12-month period. Annual Plans renew automatically unless the Customer provides written notice of cancellation at least 30 days before the renewal date.

4.5 Failed Payments

If a card payment is declined, Allvio will notify the Customer on the day of the decline and will retry the charge. The Customer then has 7 days from the date of that notice to update the card on file and pay the outstanding amount. Allvio will send a reminder no later than 2 days before that period ends, which also serves as notice of suspension. If the amount remains unpaid at the end of the 7 days, Allvio may suspend the Customer’s access to the Platform until it is paid in full. Suspension does not terminate this Agreement, does not stop Fees accruing, and does not affect any Equipment financing or Other Services commitment.

4.6 GST

All Fees stated in this Agreement and in all Schedules are exclusive of GST. Where GST applies, the Customer must pay the relevant GST amount in addition to the Fee. Allvio will issue valid tax invoices as required under the GST Act.

4.7 Price Changes

Allvio may vary any Fees payable under this Agreement, including Subscription Fees, hardware or equipment charges, Professional Services rates, and Other Services fees, at any time by providing at least 30 days' written notice to the Customer. For Annual Plans, revised pricing takes effect only at the next annual renewal date, provided notice is given at least 60 days before renewal. If the Customer does not accept a price change, the Customer may terminate in accordance with clause 12 before the new pricing takes effect.

4.8 Refunds

Allvio does not offer refunds for partial months on Monthly Plans or for unused portions of a current Annual Plan term, except as follows:

• A Customer on an Annual Plan who cancels within 30 days of a renewal date is entitled to a pro-rata refund of fees paid for the unused months in the renewed term.
• Where Allvio is in material breach of its obligations and fails to remedy the breach within 30 days of written notice, the Customer may terminate and receive a pro-rata refund of prepaid Subscription Fees for the unused portion of the Subscription Term.

No refund applies to Equipment fees, Professional Services fees, or Other Services fees unless expressly stated in the relevant Schedule or Quoted Work Order.

5. Equipment

5.1 Equipment Supply

Allvio may supply Equipment to the Customer under one of the following arrangements, as specified in the Equipment Schedule or Order Form:

• Outright purchase: the Customer pays the full purchase price for the Equipment upfront. Title and risk pass to the Customer on delivery and payment in full.
• Trial loan: Allvio lends the Equipment to the Customer at no charge for the Trial Period, on the terms set out in clause 5.8. Title does not pass and the Equipment must be returned if the Customer does not proceed. Instalment financing: the Customer pays for the Equipment in equal monthly instalments over a period of 12, 24, or 36 months as specified in the Equipment Schedule. Title remains with Allvio until all instalments are paid in full.
• Subsidised supply: Allvio provides the Equipment at a reduced monthly fee or at no cost at Allvio's discretion. The Equipment remains the property of Allvio at all times and must be returned to Allvio on termination of this Agreement.

5.2 Equipment Pricing

The purchase price, monthly instalment amounts, financing period, and any subsidised or nil-cost arrangements are set out in the Equipment Schedule. All Equipment prices are in Australian dollars and are exclusive of GST. Allvio may adjust Equipment pricing from time to time with at least 30 days' written notice, provided that pricing for Equipment already ordered or financed under an existing Equipment Schedule will not be varied without the Customer's written consent.

5.3 Independence of Equipment, Subscription, and Payment Services

The Customer acknowledges that the Subscription and any Equipment financing arrangement are separate and independent commitments. The month-to-month nature of the Subscription does not affect any Equipment instalment financing period. If the Customer terminates the Subscription during an Equipment financing period, the Customer must either:

• return the Equipment to Allvio in good working order (fair wear and tear excepted) within 14 days of termination, and no refund is payable for instalments already paid; or
• pay to Allvio in full the remaining unpaid instalments for the Equipment financing period in a single lump sum within 14 days of termination.

Allvio will notify the Customer of the outstanding instalment amount at the time of termination. The Customer's obligation to pay or return Equipment under this clause survives termination of the Subscription.

Equipment is supplied and, where applicable, financed by Allvio. Neither the supply nor the financing of Equipment depends on the Customer being approved to accept payments under clause 8.3. A refusal or withdrawal of that approval does not reduce, suspend, defer, or discharge any amount payable for Equipment, and is not a ground for return of Equipment or for cancellation of an instalment financing arrangement.

5.4 Subsidised and Nil-Cost Equipment

Where Allvio provides Equipment at a subsidised monthly fee or at no cost, the Equipment remains Allvio's property at all times. The Customer must:

• take reasonable care of the Equipment and use it only for its intended purpose;
• not attempt to sell, transfer, or encumber the Equipment;
• notify Allvio promptly if the Equipment is lost, stolen, or damaged;
• return the Equipment to Allvio in good working order within 14 days of termination of this Agreement, at the Customer's cost.

Failure to return subsidised or nil-cost Equipment within 14 days of termination entitles Allvio to invoice the Customer for the current replacement value of the Equipment.

5.5 Risk and Insurance

Risk of loss or damage to Equipment passes to the Customer on delivery. The Customer is responsible for insuring all Equipment against loss, theft, and damage from the date of delivery until either the Equipment is returned to Allvio or title passes to the Customer under clause 5.1.

5.6 Delivery and Installation

Allvio will use reasonable endeavours to deliver Equipment within the timeframe specified in the Order Form or Equipment Schedule. Delivery timeframes are estimates only and are not guaranteed. Installation and configuration of Equipment may be provided as Professional Services and will be quoted separately if applicable.

5.7 Warranty

Equipment supplied by Allvio is subject to the manufacturer's warranty terms. Allvio will pass through any available manufacturer warranty to the Customer. Nothing in this clause limits any rights the Customer may have under the Australian Consumer Law.

5.8 Trial Equipment Loan

This clause applies where Allvio supplies Loan Equipment to the Customer at no charge for the Trial Period. It prevails over clauses 5.1 to 5.7 to the extent of any inconsistency in respect of Loan Equipment.

(a) Allvio retains title to Loan Equipment at all times. The Customer holds it as bailee only, and acquires no title, interest, or right of sale in it. The Customer must not sell, lease, hire out, encumber, or part with possession of Loan Equipment, and must not permit any lien or security interest to attach to it.

(b) Risk of loss or damage to Loan Equipment passes to the Customer on delivery and remains with the Customer until Allvio takes physical receipt of it back. The Customer bears the risk of loss, theft, and damage while it holds Loan Equipment, however caused, other than fair wear and tear or a defect present on delivery. Clause 5.5 applies to Loan Equipment as if it were Equipment supplied to the Customer.

(c) The Customer must keep Loan Equipment at the Location, use it only for its intended purpose and in accordance with the Documentation, and must not modify it, open its casing, or remove or deface any label, asset tag, or serial number.

(d) If the Customer activates a paid Subscription and elects to purchase or lease the Loan Equipment, the loan ends on the date of that election and clauses 5.1 to 5.7 apply to that Equipment from that date under the supply method elected. No return or redelivery is required.

(e) If the Customer does not activate a paid Subscription, or activates one but does not purchase or lease the Loan Equipment, the Customer must return all Loan Equipment to Allvio by the Loan Return Date.

(f) Before returning any Loan Equipment into which the Customer has entered credentials or configuration, the Customer must restore that item to its factory settings. Allvio will in any event verify and clear any returned item before it is reissued, and this obligation on the Customer does not reduce that responsibility. Loan Equipment must be returned complete, including every component, cable, power supply, mount, stand, and accessory supplied with it, in good working order and in its original packaging where packaging was supplied, fair wear and tear excepted. The Customer must remove its own data and credentials from each device and, where Allvio directs, perform a factory reset before return.

(g) The Customer packs and returns Loan Equipment at its own cost and risk, to the address Allvio nominates, using a carrier that provides consignment tracking. The Customer must give Allvio the tracking reference on despatch. Risk remains with the Customer until Allvio takes physical receipt.

(h) If Loan Equipment is not returned by the Loan Return Date, or is returned incomplete, or is returned damaged beyond fair wear and tear so that Allvio cannot reasonably re-supply it, the Customer must pay Allvio the Replacement Cost of that item or package, less a reasonable allowance for any item within a package that was returned complete and in acceptable condition. Allvio will invoice that amount and it is payable within 7 days of the invoice date. Allvio may debit the payment method the Customer has authorised for Fees, or set the amount off against any amount payable to the Customer.

(i) Where an item is returned late but otherwise in acceptable condition, Allvio may accept it and credit the Replacement Cost already invoiced, less any loss Allvio has actually incurred as a result of the late return.

(j) On reasonable notice, Allvio may inspect Loan Equipment, or enter the Location during business hours to recover Loan Equipment that has not been returned by the Loan Return Date, and the Customer must give Allvio reasonable access for that purpose.

(k) Nothing in this clause limits any right the Customer has under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified. The Customer is not liable under paragraph (h) for a failure or defect in Loan Equipment that was present on delivery or that arises from normal use.

(l) This clause survives the end of the Trial Period and the termination of this Agreement.

6. Professional Services

6.1 Engagement of Professional Services

Allvio may provide Professional Services to the Customer, including platform implementation, configuration, data migration, staff training, and other consulting or technical services. Professional Services are not included in the Subscription and are engaged separately.

6.2 Quoted Work Orders

Each Professional Services engagement is governed by a Quoted Work Order issued by Allvio. A Quoted Work Order will specify:

• the scope of work and deliverables;
• the fees (which may be fixed-price, time-and-materials, or a combination);
• the estimated timeline;
• any assumptions, dependencies, or out-of-scope items;
• the payment terms applicable to that engagement.

A Quoted Work Order becomes binding when accepted in writing by the Customer (including by email or through an electronic acceptance mechanism). Once accepted, the Quoted Work Order forms part of this Agreement.

6.3 Fees for Professional Services

All Professional Services fees are in Australian dollars and are exclusive of GST. Fees will be as set out in the relevant Quoted Work Order. Allvio may update its standard Professional Services rates from time to time with at least 30 days' written notice, provided that rates for an accepted Quoted Work Order will not be varied without the Customer's written consent.

6.4 Customer Obligations

The Customer must provide Allvio with reasonable access to its systems, premises, data, and personnel as reasonably required to deliver Professional Services. Delays caused by the Customer's failure to provide required access or approvals may result in revised timelines and may be subject to additional charges as notified by Allvio.

6.5 Intellectual Property in Deliverables

Unless otherwise agreed in the relevant Quoted Work Order, all Intellectual Property Rights in any deliverables produced by Allvio as part of Professional Services vest in Allvio on creation. Allvio grants the Customer a non-exclusive, non-transferable licence to use such deliverables solely for the Customer's internal business purposes.

6.6 No Ongoing Obligation

Allvio is not obliged to provide Professional Services and may decline any request at its discretion. Acceptance of a Quoted Work Order is at Allvio's sole discretion.

7. Other Services

7.1 Provision of Other Services

Allvio may provide Other Services to the Customer, such as internet connectivity, telecommunications services, or other managed services. Other Services are separate from the Platform Subscription and are governed by the applicable Other Services Schedule.

7.2 Other Services Schedule

Each category of Other Services will be described in a separate Other Services Schedule, which will specify the service description, fees, minimum term, and any specific terms applicable to that service. Each Other Services Schedule forms part of this Agreement when executed or accepted by both parties.

7.3 Minimum Term and Early Termination Liability

Unless otherwise specified in the relevant Other Services Schedule, each Other Service has a minimum term. If the Customer cancels an individual Other Service before the expiry of its minimum term, the Customer must pay to Allvio the remaining fees for the unexpired portion of that minimum term in a single lump sum within 14 days of cancellation, unless both parties agree otherwise in writing.

7.4 Automatic Termination on Agreement Termination

If this Agreement is terminated for any reason (including by either party under clause 12), all Other Services are terminated automatically on the same date as the Agreement termination, without the need for any separate notice. Termination of Other Services under this clause does not relieve the Customer of liability for fees for the unexpired portion of any applicable minimum term. The Customer must pay all such remaining fees to Allvio as a single lump sum within 14 days of the termination date, unless both parties agree otherwise in writing. This payment obligation survives termination of the Agreement.

7.5 Third-Party Service Providers

Some Other Services may be delivered in whole or in part by third-party providers. Allvio will make reasonable efforts to maintain continuity of such services, but does not guarantee the performance of third-party providers. Where a third-party provider terminates or materially changes its service, Allvio will give the Customer reasonable notice and will work with the Customer to identify an alternative arrangement.

8. Payment Services

8.1 Nature of the Payment Services

Where the Payment Services are enabled for the Customer, as recorded in the Payment Services Schedule or an Order Form, Allvio provides the technical means by which the Customer accepts payments from its own customers. Allvio is a technology provider only. Allvio is not an authorised deposit-taking institution, is not a bank, does not operate a payment facility on its own account, and does not provide financial product advice.

Payment processing itself is performed by the Payment Processor under a separate contract between the Payment Processor and the Customer. Allvio does not process Transactions on its own behalf and does not acquire, guarantee, or insure any Transaction.

8.2 The Customer is the Merchant of Record

The Customer is the Merchant of Record for every Transaction. Allvio is not a party to any sale, booking, or supply between the Customer and the Customer’s own customers, and does not take title to any goods or services sold by the Customer.

As Merchant of Record, the Customer is solely responsible for:

• the supply of the goods or services to which each Transaction relates, and for the quality, safety, and description of those goods or services;
• its own pricing, terms of sale, cancellation and no-show terms, and refund policy;
• compliance with the Australian Consumer Law, including the consumer guarantees, in respect of its own customers;
• issuing valid tax invoices and receipts to its own customers, and for accounting for GST on its own sales;
• resolving complaints and disputes raised by its own customers; and
• the accuracy of the trading name, contact details, and refund policy that appear on payer statements and receipts.

8.3 Payment Processor Terms, Onboarding, and Third-Party Approval

Before the Payment Services can be used, the Customer must establish a Connected Account and accept the Payment Processor’s own terms of service directly with the Payment Processor. The Customer must comply with those terms and with all applicable Card Scheme Rules at all times.

As between the Customer and the Payment Processor, the Payment Processor’s terms govern the processing and settlement of Transactions. Nothing in this Agreement varies, overrides, or reduces the Customer’s obligations to the Payment Processor, and Allvio gives no warranty in respect of those terms.

The Customer must provide all information reasonably required for identity verification, beneficial ownership verification, and risk assessment, must ensure that information is true and complete, and must notify Allvio and the Payment Processor of any material change within 10 Business Days. Allvio may suspend or decline to enable the Payment Services where onboarding is incomplete, where verification fails, or where the Payment Processor directs it to do so.

Approval of the Customer to accept payments is a decision of the Payment Processor and, where relevant, of the acquirer, card scheme, or financial institution behind it. Those parties conduct their own customer due diligence, which may include identity verification, beneficial ownership verification, sanctions screening, anti-money-laundering assessment, and commercial risk assessment. Allvio does not make that decision, cannot make it, cannot compel it, and has no right of review or appeal against it. Allvio is not always given the reasons for a refusal, and where it is given them it may be restricted from disclosing them.

The Payment Services, including integrated card acceptance and integrated EFTPOS, are available only where that approval has been given and remains in force. Where approval is refused, withdrawn, suspended, or made subject to conditions the Customer does not meet, Allvio cannot enable or continue the Payment Services for that Customer, and the Payment Services do not form part of what Allvio supplies to it.

Before the Customer activates a Subscription or orders Equipment in reliance on the Payment Services, Allvio will make the Customer aware that this approval is required and that it is not within Allvio’s control. Where approval is refused or withdrawn, Allvio will notify the Customer as soon as reasonably practicable.

Where approval is refused or withdrawn:

(a) that is not a breach of this Agreement by Allvio, and gives the Customer no claim for damages, no right to a refund, and no right to a fee credit;

(b) the Customer may continue to accept payments through its existing payment solution or any other payment solution it chooses. That solution will not be integrated with the Platform. Transactions taken on it are not captured, matched, or reconciled automatically, and the Customer must enter and reconcile them in the Platform manually. Allvio does not configure, support, or accept responsibility for a payment solution that is not integrated with the Platform;

(c) every other Module of the Platform remains available to the Customer, and the Subscription Fees continue to be payable in full; and

(d) the Customer’s obligations in respect of Equipment, including any instalment financing, are unaffected, in accordance with clause 5.3.

8.4 Settlement and Flow of Funds

Unless the Payment Services Schedule expressly states otherwise, Settlement Funds are paid by the Payment Processor directly to the bank account nominated by the Customer. Allvio does not hold, control, or take custody or possession of Settlement Funds, and Settlement Funds are not an asset of Allvio at any time.

Where the Payment Services Schedule states that Allvio receives Settlement Funds on behalf of the Customer, Allvio receives those funds as agent for the Customer, holds them separately from its own funds, and must remit them to the Customer’s nominated account within the settlement period stated in that Schedule. Allvio is not required to pay interest on funds so held.

Settlement timing, settlement cycles, holds, and payout schedules are determined by the Payment Processor and by the Card Scheme Rules. Allvio does not warrant any settlement time and is not liable for delayed, withheld, misdirected, or failed settlement by the Payment Processor, except to the extent caused by Allvio’s own negligence or wilful misconduct.

The Customer is responsible for maintaining a valid, correctly nominated bank account and for any loss arising from incorrect account details supplied by the Customer.

8.5 Payment Fees and Disclosure

Processing fees, platform fees, interchange, scheme fees, gateway fees, terminal fees, and per Transaction charges are set out in the Payment Services Schedule. These fees are additional to the Subscription Fees and are typically deducted from Settlement Funds by the Payment Processor before settlement.

The Customer acknowledges that Allvio may receive a commission, revenue share, or referral fee from the Payment Processor referable to the Customer’s Transaction volume. Where such an arrangement exists, its nature is disclosed in the Payment Services Schedule.

Where the Customer chooses to surcharge, the Customer is solely responsible for ensuring that any surcharge does not exceed its cost of acceptance and otherwise complies with the Reserve Bank of Australia standards on surcharging, the Card Scheme Rules, and the Australian Consumer Law. Allvio provides surcharge configuration as a tool only and gives no advice on the lawful surcharge amount.

8.6 Chargebacks, Refunds, and Disputes

The Customer bears full and sole liability for all Chargebacks, refunds, reversals, recalls, adjustments, fines, and associated fees arising from Transactions processed through its Connected Account, whether raised during the Subscription Term or after it ends.

Allvio will pass on notices received from the Payment Processor and will make available the Transaction, booking, and order records held in the Platform to assist the Customer to respond. Allvio does not represent the Customer in a dispute, does not decide the outcome, and gives no assurance that any dispute will be resolved in the Customer’s favour.

The Customer must respond to each Chargeback notice within the time allowed by the Payment Processor or the relevant Card Scheme Rules. A failure to respond within that time is at the Customer’s risk.

Where the Payment Processor, a card scheme, or any other person recovers or seeks to recover from Allvio an amount referable to a Chargeback, refund, fine, or negative balance on the Customer’s Connected Account, the Customer must reimburse Allvio that amount in full within 5 Business Days of written demand. Allvio may, at its discretion and without further notice, set that amount off against any amount payable to the Customer, deduct it from Settlement Funds that Allvio holds as agent, or debit the payment method the Customer has authorised for Fees.

8.7 Reserves and Risk Controls

Allvio or the Payment Processor may impose a Reserve, delay a payout, cap Transaction volumes or values, or require additional verification, where any of the following applies:

• the Customer’s Chargeback or dispute ratio exceeds the threshold set by a card scheme or the Payment Processor;
• there are reasonable grounds to suspect fraud, money laundering, or breach of the Card Scheme Rules;
• Transaction volume, value, or pattern differs materially from the Customer’s established trading profile;
• the Customer has a negative balance on its Connected Account, or has failed to reimburse Allvio under clause 8.6;
• an Insolvency Event occurs in relation to the Customer, or the Customer ceases or suspends trading; or
• the Payment Processor, a card scheme, a regulator, or a court requires it.

Allvio will give the Customer notice of a Reserve as soon as reasonably practicable, and will state the amount, the basis on which it was calculated, and the conditions for its release. A Reserve will be released within a reasonable period after the exposure it secures has lapsed, and in any event no later than the end of the period described in clause 8.11, less any amount properly applied against the Customer’s liabilities.

8.8 PayTo, Direct Debit, and Account-to-Account Payments

Where the Customer uses the Platform to collect payments from its own customers by PayTo Arrangement or direct debit, the Customer is the payee and the initiating party. The Customer must comply with the PayTo rules and procedures of NPP Australia, the Bulk Electronic Clearing System procedures where applicable, and the requirements of its own financial institution.

The Customer must obtain and retain a valid authorisation from each payer before initiating a PayTo Arrangement or direct debit, must provide each payer with a compliant direct debit request service agreement where one is required, and must promptly action amendments, pauses, and cancellations requested by a payer. Allvio provides the technical means to create and manage these arrangements and does not verify the authority of any payer.

Allvio collects its own Fees by card under clause 4.3. If Allvio later offers PayTo or direct debit as a way of paying Fees, it will provide the Customer with a direct debit request service agreement before any such arrangement is established, and that document will govern it.

8.9 Restricted Activities

The Customer must not, and must ensure that its Authorised Users do not:

• process a Transaction that does not arise from a genuine sale of goods or services by the Customer;
• process Transactions on behalf of, or for the benefit of, any other person or business, including any related entity, without Allvio’s prior written consent;
• use the Payment Services to provide cash advances, to convert or exchange currency as a service, or to transfer funds other than as payment for the Customer’s own supply;
• split a single sale across multiple Transactions to avoid a limit, a threshold, or a fee;
• submit test, trial, or card-testing Transactions other than through a test environment provided by Allvio;
• operate in a business category prohibited or restricted by the Payment Processor or the Card Scheme Rules; or
• store, log, or transmit full card numbers, magnetic stripe data, card verification values, or PINs outside the payment fields provided by the Payment Processor.

A breach of this clause 8.9 is a material breach of this Agreement and entitles Allvio to suspend the Payment Services immediately and without notice.

8.10 Compliance and Records

The Customer must comply with all laws applicable to its acceptance of payments, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) to the extent it applies to the Customer, the Privacy Act 1988 (Cth), and the Payment Card Industry Data Security Standard to the extent applicable to the Customer’s environment.

The Customer must retain records of Transactions, refunds, and dispute responses for at least 7 years, and must provide those records to Allvio or the Payment Processor on reasonable request where required for a dispute, an audit, or a regulatory enquiry.

8.11 Suspension, Termination, and the Chargeback Tail

Allvio may suspend or terminate the Payment Services immediately where required by the Payment Processor, a card scheme, a regulator, or a law, or where Allvio reasonably considers that continuing to provide them exposes Allvio, the Payment Processor, or any payer to material risk of loss. Suspension of the Payment Services does not of itself terminate the Subscription.

On termination of the Payment Services or of this Agreement for any reason:

• the Customer’s ability to process new Transactions ceases on the effective date of termination;
• Transactions already submitted are settled by the Payment Processor in accordance with its own terms, and Allvio has no obligation or ability to accelerate that settlement;
• the Customer remains liable for all Chargebacks, refunds, fines, and fees referable to Transactions processed before termination, for so long as they may be raised under the Card Scheme Rules and in any event for a period of 180 days after the last Transaction, or such longer period as a card scheme permits (the “Chargeback Tail”);
• Allvio may retain a Reserve, withhold Settlement Funds that it holds as agent, or require the Customer to maintain a Reserve, in an amount not exceeding Allvio’s reasonable estimate of the Customer’s exposure during the Chargeback Tail, and must account to the Customer for that amount at the end of that period;
• the Customer must maintain a valid payment method and a valid nominated bank account throughout the Chargeback Tail, and must notify Allvio of any change to either within 5 Business Days; and
• clauses 8.6, 8.7, 8.10, 8.12, and 8.13 survive termination.

Where the Customer has closed its Connected Account or has no funds available, the Customer must pay amounts due under this clause 8.11 in cleared funds within 5 Business Days of written demand.

8.12 Allocation of Risk

Allvio is not liable for any act or omission of the Payment Processor, for the suspension, limitation, or closure of the Customer’s Connected Account by the Payment Processor, for the unavailability of a payment method or card scheme, or for any decision of a card scheme or issuing bank on a disputed Transaction. Clause 17.4 applies to the Payment Processor as a third-party provider.

The Customer’s liability under clauses 8.6, 8.7, 8.11, and 8.13 is not subject to the limitation of liability in clause 17.1. The limitation in clause 17.1 continues to apply to Allvio’s liability in respect of the Payment Services.

Nothing in this clause 8 limits any right the Customer has under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

8.13 Indemnity

The Customer indemnifies Allvio, and must keep Allvio indemnified, against all losses, liabilities, costs, fines, penalties, and reasonable legal expenses that Allvio incurs arising out of or in connection with:

• any Chargeback, refund, reversal, negative balance, fine, or assessment referable to a Transaction processed through the Customer’s Connected Account;
• the Customer’s breach of this clause 8, of the Payment Processor’s terms, or of the Card Scheme Rules;
• the Customer’s supply, or failure to supply, the goods or services to which a Transaction relates;
• any claim by a customer of the Customer in relation to a Transaction, a refund, a surcharge, or a booking; and
• the Customer’s breach of a law relating to surcharging, consumer protection, privacy, or anti-money laundering.

This indemnity is reduced proportionately to the extent that the loss was caused by Allvio’s own negligence, wilful misconduct, or breach of this Agreement.

9. Service Levels

9.1 Uptime Commitment

Allvio commits to a monthly Platform uptime of 99.9% for paid Subscribers (the "Uptime Target"). Monthly uptime is calculated as:

Monthly Uptime % = ((Total Minutes in Month − Downtime Minutes) ÷ Total Minutes in Month) × 100

"Downtime" means a period during which the core Platform is unavailable to the Customer, excluding matters set out in clause 9.4. Downtime is measured from the time the Customer reports an outage or Allvio's monitoring detects the outage, whichever is earlier.

9.2 Service Credits

Where Allvio fails to meet the Uptime Target in a calendar month, the Customer is entitled to Service Credits as set out in Schedule 1.

9.3 Claiming Service Credits

To claim a Service Credit, the Customer must submit a written request to support@allvio.com.au within 14 days of the end of the affected month. Service Credits are applied to the Customer's next invoice and are not redeemable for cash. Service Credits are the Customer's sole and exclusive remedy for any failure by Allvio to meet the Uptime Target.

9.4 Exclusions from Uptime Calculation

The following are excluded from the calculation of Downtime and do not entitle the Customer to Service Credits:

• Scheduled Maintenance windows notified in accordance with clause 9.5.
• Downtime caused or contributed to by the Customer or its Authorised Users.
• Downtime caused by Force Majeure Events.
• Downtime attributable to third-party services or integrations not operated by Allvio.
• Reduced performance or unavailability of Beta Features.
• Trial periods.
• Downtime during which the Customer has an outstanding overdue invoice.

9.5 Scheduled Maintenance

Allvio will provide at least 48 hours' advance notice of scheduled maintenance expected to cause Platform unavailability. Maintenance is confined to the reserved windows in Schedule 1, being Tuesday and Thursday nights between 11 pm and 1 am AEST on weeknights. Scheduled maintenance does not count against the Uptime Target.

9.6 Emergency Maintenance

Allvio may perform emergency maintenance without advance notice where necessary to protect the security or integrity of the Platform. Allvio will notify affected Customers as soon as reasonably practicable. Emergency maintenance lasting fewer than 30 continuous minutes in a month does not count against the Uptime Target.

9.7 Incident Communication

In the event of a material outage, Allvio will post a status update to the Allvio status page within 1 hour of the outage being confirmed, provide updates at least every 2 hours while the outage is active, and post a post-incident summary within 5 Business Days of resolution.

9.8 SLA Applicability

The SLA applies only to paid Subscribers on a current Subscription. It does not apply to Trial Customers, Beta Features, or Customers whose accounts are suspended for non-payment. The SLA does not apply to Equipment, Professional Services, or Other Services unless expressly stated in the relevant Schedule.

10. Support Services

10.1 Standard Support

All paid Subscribers receive the support entitlements set out in Schedule 2. Support Hours are 7:00 am to 10:00 pm AEST, Monday to Sunday. Business Hours, being 9:00 am to 5:00 pm AEST Monday to Friday excluding Victorian public holidays, apply to commercial and administrative matters only.

10.2 Critical Issue Response

A "Critical Issue" is a complete inability to access the core Platform (POS, Online Ordering, or Finance modules) not caused by a factor excluded under clause 9.4. Allvio will use reasonable endeavours to acknowledge a Critical Issue within 1 hour during Support Hours, being 7:00 am to 10:00 pm AEST, Monday to Sunday.

10.3 Support Exclusions

Support Services do not cover:

• Issues arising from use of the Platform in a manner not authorised by this Agreement or the Documentation.
• Issues arising from third-party hardware, software, or network infrastructure not operated by Allvio.
• General business, accounting, tax, or legal advice.
• Customisation or development work beyond the Platform's standard functionality, which must be engaged as Professional Services.
• Data recovery arising from deletion or modification of Customer Data by the Customer or its Authorised Users.

10.4 Trial Customer Support

Trial Customers have access to the self-service help centre and may submit support requests via email. Allvio will endeavour to respond to Trial Customer support requests within 2 Business Days, but no response time guarantee applies during the Trial Period.

11. Beta Features

11.1 Nature of Beta Features

Allvio may release features as Beta Features to gather feedback and validate functionality before general release. Beta Features are identified by a "Beta", "Preview", or "Early Access" label in the Platform interface and may be modified, suspended, or withdrawn at any time.

11.2 Beta Feature Disclaimer

BETA FEATURES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. ALLVIO DOES NOT GUARANTEE THAT BETA FEATURES WILL FUNCTION AS DESCRIBED, BE FREE OF DEFECTS, OR BE AVAILABLE AT ANY PARTICULAR TIME. BETA FEATURES ARE EXCLUDED FROM THE SLA, UPTIME COMMITMENT, AND SERVICE CREDIT REGIME.

11.3 Feedback

If the Customer provides feedback regarding Beta Features, the Customer grants Allvio a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without attribution or compensation.

11.4 Withdrawal of Beta Features

Allvio may withdraw a Beta Feature at any time. Where possible, Allvio will provide at least 14 days' notice. The withdrawal of a Beta Feature does not entitle the Customer to a refund or Service Credit.

12. Term and Termination

12.1 Subscription Term

The Platform Subscription is month-to-month for Monthly Plans. For Annual Plans, the Subscription Term is 12 months and renews automatically unless cancelled in accordance with this clause.

12.2 Cancellation by the Customer

The Customer may cancel its Subscription at any time through the Platform's subscription management interface or by written notice to support@allvio.com.au:

• Monthly Plans: cancellation takes effect at the end of the current billing period. No refund is payable for the remaining days in the billing period.
• Annual Plans: cancellation within 30 days of a renewal date entitles the Customer to a pro-rata refund of fees for the unused months of the renewed term. Cancellations outside the 30-day window take effect at the next renewal date.

12.3 Effect of Subscription Termination on Other Commitments

The Customer acknowledges and agrees that on termination of this Agreement, the following obligations arise and must be resolved in accordance with the terms set out below:

• Any Equipment instalment financing obligation under clause 5.3.
• Any obligation to return subsidised or nil-cost Equipment under clause 5.4.
• All Other Services are terminated automatically under clause 7.4, and the Customer must pay any remaining fees for the unexpired portion of each applicable minimum term within 14 days.
• Any outstanding fees under an accepted Quoted Work Order for Professional Services.

Allvio will provide the Customer with a written termination notice setting out: the termination date; the remaining fees payable for each Other Service minimum term; any outstanding Equipment instalment obligations; and any outstanding Professional Services fees. This summary will be delivered within 5 Business Days of the termination date.

12.4 Termination by Allvio for Cause

Allvio may terminate this Agreement with immediate effect by written notice if:

• The Customer breaches a material term and fails to remedy the breach within 30 days of written notice.
• The Customer becomes insolvent, is placed into administration or liquidation, or makes an arrangement with creditors.
• Allvio has reasonable grounds to believe the Customer is using the Platform for fraudulent or illegal purposes.
• The Customer's account remains suspended for non-payment for more than 30 consecutive days.

12.5 Termination for Convenience

Either party may terminate this Agreement on 30 days' written notice. Termination by Allvio under this clause entitles the Customer to a pro-rata refund of any prepaid Subscription Fees for the unused portion of the Subscription Term. Other commitments remain as set out in clause 12.3.

12.6 Suspension

Allvio may suspend the Customer's Platform access without terminating this Agreement if the Customer's account has an overdue invoice that remains unpaid for more than 7 days (with 48 hours' notice), or if Allvio reasonably believes continued access poses a material security risk. Suspension does not affect the Customer's payment obligations.

12.7 Effect of Termination

On termination or expiry for any reason: the Customer's right to access the Platform ceases; the data retention and export provisions in clause 14.6 apply; all accrued payment obligations survive; and clauses 5.3, 5.4, 7.3, 7.4, 12, 13, 14, 15, 16, and 17 survive and continue in full force.

13. Confidentiality

13.1 Confidential Information

Each party may receive confidential information of the other in connection with this Agreement ("Confidential Information"), including trade secrets, business plans, pricing, product roadmaps, financial information, and Customer Data.

13.2 Obligations

Each Receiving Party must hold Confidential Information in strict confidence, not disclose it to third parties without prior written consent, use it only for the purposes of this Agreement, and limit access to those who need to know and who are bound by equivalent confidentiality obligations.

13.3 Exceptions

Obligations in clause 13.2 do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was in the Receiving Party's possession before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) must be disclosed by law or court order, with prompt written notice given to the extent permitted by law.

14. Customer Data and Privacy

14.1 Ownership of Customer Data

The Customer retains ownership of all Customer Data. Allvio does not claim any Intellectual Property Rights in Customer Data.

14.2 Licence to Process Customer Data

The Customer grants Allvio a limited, non-exclusive licence to access, store, process, and use Customer Data solely to the extent necessary to provide the Platform, Equipment, Professional Services, and Support Services. Allvio will not use Customer Data to train machine learning models without the Customer's express written consent.

14.3 Data Security

Allvio implements and maintains reasonable administrative, physical, and technical security measures to protect Customer Data, including TLS 1.2 or higher encryption in transit, encryption at rest, row-level security in the multi-tenant database, and role-based access controls.

14.4 Privacy Compliance

Allvio complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Allvio's Privacy Policy, available at allvio.com.au/privacy, governs the collection, use, and disclosure of personal information and is incorporated into this Agreement by reference.

14.5 Data Export

The Customer may request an export of its Customer Data at any time during the Subscription Term by emailing support@allvio.com.au. Allvio will provide the export within 10 Business Days, as Excel files, at no charge. Because an export may contain payroll, taxation and banking information, Allvio will: (a) confirm that the person requesting the export is an authorised contact on the Customer's account, using contact details already held on the account; (b) provide the export in an encrypted archive through a secure link that is restricted to the named recipient and expires; and (c) provide the password separately by SMS to a mobile number already held on the account. Allvio will not send an export as an email attachment.

14.6 Data Retention on Termination

Following termination for any reason, Allvio will retain Customer Data for 90 days from the date of termination. During this period the Customer may request an export by contacting support@allvio.com.au. At the end of 90 days, Allvio will permanently delete or anonymise all Customer Data unless retention is required by law.

14.7 Data Breach Notification

In the event of a data breach likely to result in serious harm, Allvio will notify the Customer within 72 hours of becoming aware of the breach and will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

15. Intellectual Property

15.1 Allvio's Intellectual Property

Allvio and its licensors own all Intellectual Property Rights in the Platform, Documentation, and any materials provided by Allvio under this Agreement. No rights are granted to the Customer except as expressly set out in this Agreement.

15.2 Customer's Intellectual Property

The Customer retains all Intellectual Property Rights in Customer Data and any materials the Customer provides to Allvio.

15.3 Aggregated and Anonymised Data

Allvio may use Customer Data in an aggregated, de-identified, and anonymised form for the purposes of improving the Platform, generating industry benchmarks, and producing statistical analyses. Such use does not identify the Customer or any individual.

15.4 Feedback

If the Customer provides feedback regarding the Platform (other than Beta Feature feedback covered by clause 11.3), the Customer grants Allvio a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback without restriction, attribution, or compensation.

16. Warranties and Disclaimers

16.1 Allvio's Warranties

Allvio warrants that: it has the right and authority to enter into this Agreement; the Platform will perform materially in accordance with the Documentation; it will comply with all applicable laws in providing its services; and it will not intentionally introduce malware into the Platform.

16.2 Customer's Warranties

The Customer warrants that: it has the right and authority to enter into this Agreement; all information provided to Allvio is accurate; it owns or has the licences to use all Customer Data; and its use of the Platform will comply with all applicable laws.

16.3 Disclaimer of Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLVIO MAKES NO WARRANTIES OTHER THAN THOSE IN THIS AGREEMENT AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16.4 Australian Consumer Law

Nothing in this Agreement excludes, restricts, or modifies any right or remedy the Customer may have under the Australian Consumer Law that cannot be so excluded. Where a guarantee applies and Allvio is entitled to limit its liability, Allvio's liability is limited to re-supplying the services or paying the cost of having the services re-supplied.

16.5 Tax and Financial Advice

The Platform's finance and GST features are tools to assist with financial administration and do not constitute accounting, tax, legal, or financial advice. The Customer should seek independent professional advice for specific questions in these areas.

17. Limitation of Liability

17.1 Liability Cap

Subject to clauses 17.3 and 16.4, Allvio's aggregate liability to the Customer under or in connection with this Agreement (whether in contract, tort, statute, or otherwise) is limited to the total Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.

17.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, neither party will be liable to the other for any loss of profits, loss of revenue, loss of data, loss of goodwill, loss of opportunity, or any indirect, incidental, special, punitive, or consequential loss, even if the party has been advised of the possibility of such loss.

17.3 Liability Not Limited

Nothing in this Agreement limits either party's liability for: fraud or wilful misconduct; death or personal injury caused by negligence; obligations to pay Fees owing; the Customer's infringement of Allvio's Intellectual Property Rights; or any liability that cannot be excluded or limited under applicable law.

17.4 Third-Party Services

The Platform may integrate with third-party services. Allvio has no control over and accepts no liability for the availability, security, or performance of third-party services. The Customer's use of any third-party service is subject to that provider's terms and conditions.

18. General Provisions

18.1 Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria.

18.2 Dispute Resolution

Before commencing litigation, the parties agree to attempt to resolve any dispute through good-faith negotiation for 30 days. If unresolved, the parties will refer the dispute to mediation administered by the Resolution Institute before either party may commence court proceedings. Mediation costs are shared equally unless the mediator directs otherwise. Nothing prevents a party seeking urgent injunctive or interlocutory relief.

18.3 Force Majeure

Neither party will be liable for delay or failure caused by a Force Majeure Event, provided the affected party notifies the other promptly, takes reasonable steps to mitigate the impact, and resumes performance as soon as practicable. If a Force Majeure Event affecting Allvio's ability to provide the Platform continues for more than 30 consecutive days, either party may terminate on written notice, and Allvio will refund any prepaid Subscription Fees for the affected period.

18.4 Assignment

The Customer may not assign or transfer any rights or obligations under this Agreement without Allvio's prior written consent. Allvio may assign this Agreement as part of a merger, acquisition, or sale of substantially all of its assets, with written notice to the Customer and provided the assignee assumes all of Allvio's obligations.

18.5 Entire Agreement

This Agreement (including all Schedules, Order Forms, Quoted Work Orders, and incorporated documents) constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings. No terms in any Customer purchase order form part of this Agreement.

18.6 Amendments

Allvio may amend these terms at any time by publishing an updated version at allvio.com.au/legal/customer-agreement and notifying the Customer by email at least 30 days before changes take effect. Continued use of the Platform after the effective date constitutes acceptance. If the Customer does not accept an amendment, the Customer may terminate before the amendment takes effect.

18.7 Waiver

A party's failure or delay in exercising any right does not operate as a waiver. A waiver is effective only if in writing and signed by the waiving party.

18.8 Severability

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified. The remaining provisions continue in full force.

18.9 Notices

Notices must be in writing and delivered by email (with confirmation of receipt for legal notices) or by post to the party's registered address. Email notices are deemed received at transmission (unless a delivery failure notice is received). Posted notices are deemed received on the third Business Day after posting.

18.10 Relationship of Parties

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment, or fiduciary relationship.

18.11 Counterparts and Electronic Execution

This Agreement may be executed in counterparts. An electronic signature or click-wrap acceptance through the Platform's registration flow has the same legal effect as a handwritten signature.

Schedule 1 — Service Level Agreement

This Schedule forms part of the Allvio Customer Agreement and sets out the detailed SLA metrics, measurement methodology, and credit regime applicable to paid Subscribers.

1. Uptime Tiers and Credits

Metric	Value
Target Monthly Uptime	99.9% or above
Measurement Period	Calendar month
Credit Claim Window	14 days after end of affected month
Maximum Credit in Any Month	30% of that month's Subscription Fee
Credit Format	Account credit; not redeemable for cash

Monthly Uptime Achieved	Service Credit
99.5% to 99.89%	5% of that month's Subscription Fee
99.0% to 99.49%	10% of that month's Subscription Fee
98.0% to 98.99%	20% of that month's Subscription Fee
Below 98.0%	30% of that month's Subscription Fee

2. Measurement and Reporting

Allvio uses external monitoring, hosted independently of the Platform, to track availability. Monthly uptime figures are based on that external monitoring data rather than on the Platform reporting on itself. A real-time status dashboard is available at status.allvio.com.au.

3. Planned Maintenance Windows

Item	Detail
Preferred Window	Tuesday and Thursday, 11 pm to 1 am AEST (reserved, often unused)
Minimum Notice	48 hours for planned; immediate for emergency
Communication Channel	In-product banner, email notification, and status page
SLA Impact	Planned maintenance excluded from Downtime calculation

4. Incident Response Times

Priority	Acknowledgement Target
Critical (P1)	1 hour during Support Hours (7:00 am to 10:00 pm AEST, daily)
High (P2)	4 hours during Support Hours
Medium (P3)	1 Business Day
Low (P4)	5 Business Days

Schedule 2 — Support Services

This Schedule details the support entitlements available to Allvio Customers.

1. Business Hours and Support Hours

Business Hours means 9:00 am to 5:00 pm Australian Eastern Standard Time (AEST), Monday to Friday, excluding Victorian public holidays. Business Hours apply to commercial and administrative matters such as accounts, contracts, and onboarding scheduling. Support Hours means 7:00 am to 10:00 pm AEST, Monday to Sunday, every day of the year. Support Hours apply to every support channel and response target in this Schedule.

2. Support Channels

Channel	Availability
Live chat (in-platform)	Support Hours
Email (support@allvio.com.au)	Received 24/7; responded to during Support Hours
Help centre (help.allvio.com.au)	24/7 self-service
Phone (by arrangement)	Support Hours, on 1300 556 527
Status page (status.allvio.com.au)	24/7

3. Issue Classification

Priority	Description and Target Response
Critical (P1)	Core Platform completely inaccessible; material impact on trading. Target response: 1 hour during Support Hours.
High (P2)	Significant feature unavailable; workaround not available. Target response: 4 hours during Support Hours.
Medium (P3)	Non-critical feature impaired; workaround available. Target response: 1 Business Day.
Low (P4)	Minor issue, cosmetic defect, or enhancement request. Target response: 5 Business Days.

4. Outside Support Hours

Support Hours span 7:00 am to 10:00 pm AEST every day, so most trading periods are covered. For a Critical (P1) issue arising outside Support Hours, submit a support request by email with "CRITICAL" in the subject line, or leave a message on 1300 556 527. It is actioned when Support Hours next begin and the response target runs from that point. Subscribing to the status page at status.allvio.com.au is the fastest way to see whether Allvio is already aware of an issue.

5. Onboarding Support

All new paid Subscribers receive guided onboarding support during the Trial Period and for the first 30 days of a paid Subscription, covering initial Platform configuration, POS hardware connection, Finance module setup, Online Ordering configuration, Reservations setup, and user role configuration.

Schedule 3 — Subscription Pricing and Trial Period

The Subscription Fees, plan options, and Trial Period that apply to the Customer are those published at allvio.com.au/pricing at the time of the Customer’s Acceptance, together with any promotional terms then published and for which the Customer is eligible. Those figures are recorded in the Order Confirmation issued after Acceptance, and the Order Confirmation is the record of what the Customer agreed. All prices are in Australian dollars and are exclusive of GST. Allvio may update pricing in accordance with clause 4.7 of the Agreement, with at least 30 days’ written notice, and a change to published pricing does not alter the Fees already recorded in the Customer’s Order Confirmation except in accordance with that clause. The tables in this Schedule are completed only where the parties agree terms outside the standard published offering.

1. Trial Period

Item	Detail
Trial Period duration	[ ] days (to be specified by Allvio at the time of registration)
Credit card required	No
SLA applicability	Not applicable during Trial Period
Platform access	Full feature access for one Location
Data retention after Trial	30-day suspended state then permanent deletion if no Subscription activated

2. Subscription Fees

Item	Detail
Allvio Complete — First Location (monthly)	$[ ] per month
Allvio Complete — Each Additional Location (monthly)	$[ ] per month
Annual Plan	Discounted rate; paid upfront for 12 months (see current rate at allvio.com.au/pricing)
Included Modules	All generally available Modules as listed at allvio.com.au from time to time, at no additional charge

3. Online Ordering Revenue Share

Item	Detail
Monthly online order volume threshold	$[ ] per Location per month
Revenue share rate	[ ]% of volume above the threshold
Billing cycle	Invoiced in arrears at end of each calendar month
Example	If threshold is $10,000 and volume is $15,000: share applies to $5,000

4. Included at No Extra Charge

Item	Status
All generally available Modules (as listed at allvio.com.au from time to time)	Included
Onboarding support (first 30 days)	Included
Standard support (live chat, email, help centre)	Included
Platform updates and new features	Included
Multi-factor authentication	Included
AI assistant (per module, tenant-scoped)	Included

Schedule 4 — Equipment Schedule

The Equipment packages, their prices, the monthly lease rates, and the financing options that apply to the Customer are those published at allvio.com.au/pricing at the time of the Customer’s Acceptance or of the Customer’s order for that Equipment, whichever is later, together with any promotional terms then published and for which the Customer is eligible. Those figures are recorded in the Order Confirmation, which is the record of what the Customer agreed, and the supply method elected is recorded with them. All prices are in Australian dollars and are exclusive of GST. This Schedule is an attachment to the Allvio Customer Agreement and forms part of it. The tables below are completed only where the parties agree terms outside the standard published offering, and the terms of this Schedule govern the published figures as if they were set out in it.

Reference	Details
Agreement No	Account ID, or AGR-[ ]
Agreement date
Delivery address

1. Equipment Items

Item Description	Qty	Unit Price (ex GST)	Serial / Model No.

2. Supply Method and Pricing

Item	Detail
Supply method	Select: ☐ Trial Loan ☐ Outright Purchase ☐ Instalment Financing ☐ Subsidised Supply ☐ Nil-Cost Supply
Outright purchase price (if applicable)	$[ ] ex GST, payable on delivery
Financing period (if applicable)	Select: ☐ 12 months ☐ 24 months ☐ 36 months
Monthly instalment amount (if applicable)	$[ ] per month ex GST
Subsidised monthly fee (if applicable)	$[ ] per month ex GST (or nil — circle as applicable)
Total financing cost (if applicable)	$[ ] ex GST (instalments × period)

3. Title and Ownership

Supply Method	Title and Ownership
Outright purchase	Title passes to Customer on delivery and receipt of full payment
Instalment financing	Title remains with Allvio until all instalments are paid in full
Subsidised or nil-cost supply	Equipment remains Allvio property at all times; must be returned on termination
Trial loan (clause 5.8)	Title remains with Allvio; Customer holds as bailee, bears risk, and returns within 7 days of the Trial Period ending unless it purchases or leases

4. Termination Obligations

If the Customer terminates the Subscription during an instalment financing period, the Customer must either return the Equipment within 14 days or pay the remaining instalments in full (as set out in clause 5.3 of the Agreement). Equipment provided on a subsidised or nil-cost basis must be returned within 14 days of termination or the Customer will be invoiced for the replacement value.

Item	Detail
Remaining instalments at termination	As calculated at date of termination and notified by Allvio
Return address for Equipment	As directed by Allvio at the time of termination
Condition on return	Good working order, fair wear and tear excepted
Loan Equipment return deadline	7 days after the end of the Trial Period, unless otherwise agreed in writing
Loan Equipment return freight	At the Customer's cost and risk, tracked carrier, to the address Allvio nominates
Loan Equipment not returned or damaged	Customer pays the Replacement Cost, being the published outright purchase price at the date the loan commenced, invoiced and payable within 7 days

5. Signatures

Allvio	Customer
Signed for Allvio	Signed by or on behalf of the Customer
Signature: ___________________________	Signature: ___________________________
Name: _______________________________	Name: _______________________________
Title: ________________________________	Title: ________________________________
Date: ________________________________	Date: ________________________________

Schedule 5 — Other Services Schedule

This Schedule sets out the Other Services provided to the Customer, the applicable fees, and the minimum service term. All prices are in Australian dollars and are exclusive of GST. This Schedule forms part of the Agreement between Altren Group Pty Ltd trading as Allvio and the Customer. A separate Other Services Schedule must be completed for each distinct service.

1. Service Details

Field	Details
Agreement No	Account ID, or AGR-[ ]
Service name
Service description
Service delivery location
Provider	Allvio (or third-party as specified in Special Conditions)
Start date
Minimum term	[ ] months from start date

2. Fees

Item	Detail
Setup fee (if applicable)	$[ ] ex GST, payable on commencement
Monthly service fee	$[ ] ex GST per month
Billing cycle	Monthly in advance
Early termination fee	Remaining monthly fees for the unexpired minimum term, payable in full

3. Service Level

Item	Detail
Target availability	[ ]% per month (or as specified by the service provider)
Support channel	As per Schedule 2, or as specified separately for this service
Planned maintenance	As notified by Allvio or the service provider

4. Termination

This Other Service may be terminated individually by either party with [ ] days' written notice, provided the minimum term has expired. If this Agreement is terminated for any reason under clause 12, this Other Service is also terminated automatically on the same date. In either case, if the minimum service term has not yet expired at the time of termination, the Customer must pay the remaining monthly fees for the unexpired portion of the minimum term in full within 14 days of the termination date, unless both parties agree otherwise in writing.

5. Special Conditions

[Insert any service-specific conditions, limitations, acceptable use requirements, or third-party terms that apply to this service.]

5. Signatures

Allvio	Customer
Signed for Allvio	Signed by or on behalf of the Customer
Signature: ___________________________	Signature: ___________________________
Name: _______________________________	Name: _______________________________
Title: ________________________________	Title: ________________________________
Date: ________________________________	Date: ________________________________

Schedule 6 — Quoted Work Order Template

This template is used for each Professional Services engagement. A completed and customer-accepted Quoted Work Order forms part of the Agreement. All prices are in Australian dollars and are exclusive of GST.

1. Work Order Details

Field	Details
Work Order number	QWO-[ ]
Date issued
Reference Agreement No	Account ID, or AGR-[ ]
Customer contact name
Customer contact email
Customer contact phone
Allvio contact name
Allvio contact email
Allvio contact phone

2. Scope of Work

[Describe the specific services, deliverables, and outcomes to be provided under this Work Order. Be precise about what is included and what is explicitly excluded.]

Item	Details
Deliverable 1
Deliverable 2
Deliverable 3
Out-of-scope items
Key assumptions
Customer dependencies

3. Fees and Payment

Item	Detail
Fee structure	Select: ☐ Fixed price ☐ Time and materials ☐ Milestone-based
Fixed price (if applicable)	$[ ] ex GST
Hourly rate (if time and materials)	$[ ] per hour ex GST
Estimated hours (if time and materials)	[ ] hours (estimate only; not a cap unless agreed)
Milestone 1 fee (if applicable)	$[ ] ex GST, payable on: _______________
Milestone 2 fee (if applicable)	$[ ] ex GST, payable on: _______________
Total estimated fee	$[ ] ex GST
Payment terms	[ ] days from invoice date
Expenses	Reimbursed at cost with prior approval, or included in fixed price (circle as applicable)

4. Timeline

Item	Detail
Estimated start date
Estimated completion date
Key milestones
Validity of this quote	[ ] days from date of issue

5. General Terms

This Quoted Work Order is subject to the Allvio Customer Agreement. In the event of any inconsistency between this Work Order and the Agreement, the Agreement prevails unless this Work Order expressly states otherwise. Allvio's liability for Professional Services is limited as set out in clause 17 of the Agreement. The Customer acknowledges that estimates of time, cost, and completion dates are indicative only and may vary based on Customer dependencies and the actual scope of work encountered.

6. Acceptance

Allvio	Customer
Signed for Allvio	Accepted by or on behalf of the Customer
Signature: ___________________________	Signature: ___________________________
Name: _______________________________	Name: _______________________________
Title: ________________________________	Title: ________________________________
Date: ________________________________	Date: ________________________________

Schedule 7 — Acceptable Use Policy

This Acceptable Use Policy applies to all Customers, Authorised Users, and any person accessing the Platform or Equipment under this Agreement.

1. Prohibited Activities

The following uses of the Platform are strictly prohibited:

• Processing transactions that facilitate money laundering, fraud, or other financial crimes.
• Using the Platform to send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
• Storing, transmitting, or displaying content that is defamatory, obscene, offensive, or in violation of any applicable law.
• Attempting to probe, scan, or test the vulnerability of the Platform or any related system.
• Reproducing the Platform, creating derivative works, or framing the Platform within another application without authorisation.
• Using automated tools to access the Platform other than through authorised APIs.
• Impersonating Allvio or any other person or entity.

2. Enforcement

Allvio reserves the right to investigate suspected violations and to suspend or terminate access for Customers or Authorised Users who violate this Policy, without prejudice to any other rights Allvio may have under this Agreement or at law.

Schedule 8 — Payment Services Schedule

This Schedule forms part of the Allvio Customer Agreement and applies only where the Payment Services are enabled for the Customer. All fees are in Australian dollars and are exclusive of GST unless stated otherwise. Where this Schedule is left incomplete, the Payment Services are not enabled. The Payment Services are enabled only where the Payment Processor has approved the Customer under clause 8.3 of the Agreement, and that approval is a decision of the Payment Processor rather than of Allvio.

1. Payment Configuration

Field	Details
Agreement No	Account ID, or AGR-[ ]
Payment Processor	[ ]
Connected Account type	[ ]
Connected Account held in the name of	The Customer
Merchant of Record	The Customer
Accepted payment methods	[ card present / card not present / digital wallet / PayTo / direct debit ]
Funds flow model	[ direct settlement to Customer / Allvio receives as agent and remits ]
Customer’s nominated bank account	BSB [ ] Account [ ]
Settlement cycle	[ e.g. T+2 Business Days, as determined by the Payment Processor ]
Remittance period where Allvio receives as agent	[ ] Business Days
Surcharging enabled	[ Yes / No ] If yes, the Customer sets the rate and is responsible for compliance
PayTo Arrangements enabled	[ Yes / No ]
Effective date of the Payment Services	[ ]

2. Payment Fees

Fee	Amount
Card present, domestic debit and credit	[ ]% + $[ ] per Transaction
Card not present, domestic debit and credit	[ ]% + $[ ] per Transaction
International or premium cards	[ ]% + $[ ] per Transaction
Digital wallet Transactions	[ ]% + $[ ] per Transaction
PayTo or direct debit Transactions	$[ ] per Transaction
Failed or returned direct debit	$[ ] per failure, payable by the Customer
Chargeback administration fee	$[ ] per Chargeback, payable by the Customer
Payout or settlement fee	$[ ] per payout
Terminal or reader hire	$[ ] per month per device, or as set out in Schedule 4
Allvio platform fee on Transactions	[ ]% or $[ ] per Transaction, or nil
Method of deduction	Deducted from Settlement Funds by the Payment Processor before settlement

3. Allvio Remuneration from the Payment Processor

Allvio [does / does not] receive a commission, revenue share, or referral fee from the Payment Processor referable to the Customer’s Transaction volume. Where it does, the nature of that arrangement is: [ ].

4. Reserve

Field	Details
Reserve applicable at commencement	[ Yes / No ]
Reserve type	[ rolling percentage / fixed amount / minimum balance ]
Reserve amount	[ ]% of gross Transaction value, or $[ ]
Rolling period	[ ] days
Release conditions	[ ]

Allvio or the Payment Processor may impose or vary a Reserve during the Subscription Term in accordance with clause 8.7 of the Agreement, whether or not a Reserve applies at commencement.

5. Chargeback Tail

Field	Details
Party liable for Chargebacks	The Customer, in accordance with clause 8.6
Chargeback Tail period after the last Transaction	180 days, or such longer period as a card scheme permits
Reserve or withholding during the Chargeback Tail	Allvio’s reasonable estimate of exposure, in accordance with clause 8.11
Customer obligation during the Chargeback Tail	Maintain a valid payment method and nominated bank account, and reimburse within 5 Business Days of demand

6. Customer Acknowledgements

By enabling the Payment Services, the Customer acknowledges and agrees that:

• it is the Merchant of Record for every Transaction, and Allvio is not a party to any sale between the Customer and the Customer’s own customers;
• it has entered into, or will enter into, the Payment Processor’s own terms directly with the Payment Processor, and has read them;
• Allvio is a technology provider and is not a bank, an authorised deposit-taking institution, or a provider of financial product advice;
• except where this Schedule states that Allvio receives Settlement Funds as agent, Allvio does not hold or control the Customer’s funds at any time;
• it carries full liability for Chargebacks, refunds, and related fees, including during the Chargeback Tail after this Agreement ends; and
• settlement timing is determined by the Payment Processor and the Card Scheme Rules, and is not guaranteed by Allvio.

Acceptance and Record of this Agreement

This Agreement is accepted electronically and does not require signature. The Customer accepts it during online registration, or by activating a Subscription or continuing to use the Platform after acceptance has been requested, in accordance with the section titled Formation and Acceptance. The Customer’s details are drawn from the Registration Details held in the Account and are not written into this document.

Allvio records the following at the time of Acceptance. This record, together with the Registration Details and the Order Confirmation, evidences the agreement between the parties.

Item	Recorded by Allvio at the time of Acceptance
Agreement version	The version of this Agreement then published, for example Version 1.10
Acceptance Date	Date and time of acceptance, recorded to the second in AEST or AEDT
Person accepting	Full name and email address of the individual who accepted
Authority	The representation of authority given at the time of acceptance
Customer identity	The Registration Details as then submitted, including legal entity name and ABN or ACN
Method of acceptance	Acceptance control selected at registration, Subscription activation, or continued use after acceptance was requested
Technical record	IP address and device or browser information
Website Terms	Separate acceptance recorded, with its own version, date, and time
Retention	Held for the term of this Agreement and for 7 years afterwards

The Customer may request a copy of its acceptance record at any time by emailing support@allvio.com.au. Allvio will provide it within 5 Business Days.

Where the Customer requires a counter-signed copy of this Agreement for its own governance, Allvio will issue one on request, completed from the Registration Details. That copy evidences the same Agreement and does not create a separate contract.